Sr. Manager, UX/UI

UX/UI Strategy

• Define and execute the UI/UX strategy to drive consumer engagement, conversion, and retention across the digital ecosystem
• Partner with VP of eCommerce and SVP of Brand to establish design priorities that align with business goals and global brand standards

User Experience & Design

• Own the end-to-end user experience design process for web and mobile storefronts
• Conduct user research, competitive analysis, journey mapping, wireframing, prototyping, and usability testing to inform design decisions
• Create scalable design systems and component libraries that ensure consistency across global sites
• Present design solutions to stakeholders and executive leadership

Execution & Optimization

• Oversee front-end development and UI integration, ensuring best practices in accessibility, responsive design, and performance
• Track key KPIs (conversion, bounce rates, site speed, customer satisfaction) and translate insights into actionable design improvements
• Collaborate with IT and third-party vendors to ensure seamless integration of UI/UX enhancements in Salesforce Commerce Cloud
• Align UI/UX deliverables with campaign launches, product releases, and regional ecommerce initiatives

Qualifications:
• Bachelor’s degree in Design, Human-Computer Interaction, Computer Science, or related field; advanced degree preferred.
• 8+ years of UI/UX design and front-end development experience.
• Proven experience designing and optimizing global ecommerce experiences on Salesforce Commerce Cloud.
• Deep understanding of user-centered design principles and experience with design systems
• Thorough knowledge of responsive design, accessibility standards, and front-end development technologies (HTML5, CSS3, JavaScript, React, or similar).
• Expertise in design and prototyping tools (Figma, Sketch, Adobe XD, InVision, etc).
• Excellent communication and project management skills with experience in Agile environments.
• Data-driven mindset with experience leveraging A/B testing, analytics, and customer feedback to guide design.
• Passion for skincare and understanding of the beauty consumer a plus.

Additional skills and abilities include:
• Adaptive, responsive individual able to thrive in an extremely fast-paced and dynamic work environment; handles pressures well; adjusts plans to meet changing needs.
• A team player who works well with a variety of cross-functional teams, brand leadership, global and clinical/retail partners.
• Excellent organizational, time and project management skills.
• Stay updated with market trends and competitor activities.
• Excellent communication and negotiation abilities.
• Problem-solving and decision-making capabilities.