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Medical Hub Operations Manager

Medical Hub Operations Manager

Complete CareTampa, FL, US
2 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Are you ready to take on a dynamic role that combines managerial expertise, administrative finesse, and exceptional customer service skills?

Look no further!

We are seeking a dedicated and talented individual to fill the pivotal position of Hub Operations Manager at our Complete Care office.

Summary of Duties :

  • In this role, you’ll be responsible for overseeing the daily operations of the clinic to ensure efficient workflows and high-quality patient care.
  • Manages scheduling, enforces compliance with healthcare regulations, and supervises front desk operations through the Front Desk Manager.
  • Drives patient adherence and outcomes by monitoring care plan compliance and coordinating with providers.
  • Leads clinical and administrative staff recruitment, training, and performance management while fostering a collaborative work environment.
  • Oversees financial functions including budgeting, expense control, and revenue cycle management.
  • Supports practice growth through strategic planning, marketing, and service expansion.
  • Ensures effective issue resolution, addressing patient concerns and operational challenges, and maintains compliance with safety and legal standards.

Responsibilities :

  • Operational Management : Oversee daily operations of the facility, ensuring efficient workflow and high-quality patient care.
  • Manage scheduling for MRI imaging, specialist appointments, procedure appointments, and chiropractic care.
  • Implement and maintain facility policies, procedures, and standards to ensure compliance with healthcare regulations.
  • Oversee the Front Desk Manager, ensuring the efficient functioning of front desk operations and patient interactions.
  • Patient Outcomes and Compliance :

  • Monitor and track patient compliance with care plans, providing support and resources to improve adherence.
  • Develop and implement strategies to enhance patient outcomes, satisfaction, and engagement.
  • Collaborate with healthcare providers to ensure coordinated and comprehensive care for patients.
  • Oversee patient compliance and confirmation processes, working with the Front Desk Manager to ensure optimal patient follow-up.
  • Staff Management :

  • Recruit, train, and supervise clinical and administrative staff.
  • Conduct regular performance evaluations and provide feedback and coaching to staff members.
  • Foster a positive and productive work environment, promoting teamwork and professional development.
  • Supervise the Front Desk Manager in hiring, training, and managing front desk staff, ensuring adherence to office policies and procedures.
  • Financial Management :

  • Develop and manage the facility’s budget, ensuring financial goals are met.
  • Monitor and control expenses, optimizing resource allocation and cost efficiency.
  • Oversee billing and revenue cycle management, ensuring accurate and timely processing.
  • Work with the Front Desk Manager to manage schedules and time clocks for all hourly employees within the clinic.
  • Facility Development and Growth :

  • Identify opportunities for practice growth and development, including new services and partnerships.
  • Implement marketing and outreach initiatives to attract new patients and retain existing ones.
  • Analyze market trends and patient needs to inform strategic planning and decision-making.
  • Collaborate with the Frint Desk Manager to consistently work on identifying areas of opportunity or improvement in office processes.
  • Issue Resolution :

  • Address and resolve patient complaints and concerns in a timely and professional manner.
  • Identify and address operational issues, implementing corrective actions as needed.
  • Ensure compliance with health and safety regulations, maintaining a safe environment for patients and staff.
  • Work with the Front Desk Manager to handle or direct any billing, legal representative, or insurance-related inquiries.
  • Requirements :

  • Strong organizational and multitasking abilities.  Excellent interpersonal and communication skills.
  • Proficiency in office software and electronic health record (EHR) systems.
  • Leadership and supervisory skills.
  • Must demonstrate consistent professional conduct and meticulous attention to detail.
  • Must possess excellent verbal and written communication skills.
  • Delivers proficient language translation support as needed or applicable to ensure effective communication with patients and staff.
  • Hours :

  • Monday : 8 : 00AM-11 : 00AM, 3 : 00PM-6 : 00PM Tuesday : 12 : 30PM-7 : 00PM Wednesday : 8 : 00AM-11 : 00AM, 3 : 00PM-6 : 00PM Thursday : 12 : 30PM-7 : 00PM Friday : 7 : 00AM-1 : 00PM If you're ready to be an integral part of a thriving healthcare environment, apply now and bring your passion for excellence to Complete Care!
  • Your journey to a rewarding career starts here.
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    Operation Manager • Tampa, FL, US

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