Vice President, Customer Engagements

Vice President, Customer Engagements

Unleash your potential : whether two years or twenty, discover rewarding journeys with us! The Vice President, Customer Engagements will provide leadership within the NTT Data Business Solutions Inc. Project Delivery Team. In this capacity, the Vice President, Customer Engagements is responsible for managing the successful project delivery, pre-sales support, and customer satisfaction to NTT Data Business Solutions Inc. clients. The position is responsible for overseeing project management operations and personnel. Strong project and account management skills are required.

Duties and Responsibilities :

• Account Management and Pre-sales Support
• Go to person for region for sales support and account management
• Single point of escalations for customers
• Steering committee member
• Develop SAP relationships in the region
• Pre-sales support to the sales team
• Estimator, Proposal, SOW, Contracts build and review
• Project Delivery
• Establish credibility with supported clients as their trusted advisor
• Effectively use and improve methodology approaches and supporting tools
• Facilitate weekly project reviews with client
• Estimate and plan projects
• Directly oversee multiple accounts
• Understand the project risks, challenges and help craft mitigating strategies
• Provide detail status of the project to NTT Data Business Solutions Inc. management team proactively and upon request
• Oversee the work of others who are managing additional projects
• Resource allocation and load balancing in order to deliver projects
• Ensure consistent delivery of projects
• Maintain acceptable profitability targets across all projects
• Accuracy in Backlog tracking and reporting
• Customer Management
• Account Management for assigned accounts
• Cultivate professional relationships with client executive and project team
• Establish credibility and relationships with client decision makers, know their business, their industry, their culture, and their top priorities
• Create an environment of extreme customer focus within the team
• Be a decision maker regarding conflicting customer priorities / requirements
• Be an advocate for customers within NTT Data Business Solutions Inc.
• Timely response to, and acceptable resolution of customer escalations
• Renewal and expansion of contractual relationships
• Actively participate and provide guidance to Steering Committee

Team Leadership

Position Requirements / Qualifications :

Preferred :

Thank you for your interest in NTT DATA Business Solutions! We are thrilled to offer an exceptional compensation package that includes competitive salaries, comprehensive health and dental benefits, Flexible Paid Time Off, ten paid holidays, a 401k plan, and remote work opportunities, among many other fantastic benefits. We take great pride in our firm's high-growth trajectory and are always on the lookout for top talent to join our team. We encourage you to consider becoming a part of our dynamic and innovative organization. Thank you for your interest, and we look forward to hearing from you soon! Please note that employment with NTT DATA Business Solutions is subject to the successful completion of a satisfactory background check, and we participate in E-Verify. We kindly ask that all applications be submitted directly and not through third-party agencies. The annual base compensation range for this role will be $165,000 - $259,400. The exact compensation at which this job is filled will be determined by a number of factors including but not limited to organizational needs and the qualified candidate's skill set, certifications, and experience.