Access Associate - Ambulatory Access Operations

Access Associate - Ambulatory Access Operations

This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to basic appointment scheduling, demographic and insurance data collection, cash collections, and addressing the various needs of the patient and family either in person or on the phone; Provides patients with tools both in paper and electronic format which are needed by the clinical and revenue cycle teams to ensure their experience at UVA is optimal; engages the patient / family in keeping them updated on various aspects of their visit.

Demonstrates exceptional customer service both for in-person and telephone activities.

Schedules and coordinates appointments with the correct provider using all appropriate information.

Demonstrates expected behaviors applicable to the Health System scheduling and registration system and unit policies procedures and guidelines.

Performs verification functions.

Performs visit document activities accurately and timely.

Demonstrates engagement in the work team and goals of the unit.

In addition to the above job responsibilities, other duties may be assigned.

Qualified candidates may be eligible for a sign-on bonus of $3,500. (This bonus comes with a 2yr service agreement, and is paid in 2 installments.)

Minimum Requirements :

• Education : High School Graduate or Equivalent.
• Experience : No experience required.
• Licensure : None required.

Physical Demands :

Position Compensation Range : $13.38 - $26.76 Hourly

Benefits :

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions / procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities.