Customer Support Representative

Customer Service Representative

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.

Responsibilities

Extensive problem-solving, order processing, and helping to manage customer accounts

Provide proactive sales support by developing close relationships with customers

Schedule service and delivery orders

Coordinate schedules with the service / operations team

Contact customers for purposes of scheduling additional services or offering maintenance plans

Refer unresolved customer grievances to designated departments for further investigation

Qualifications

High school diploma or GED

Minimum of two years of customer service experience required

Strong time management and project management skills

Proficient in Microsoft Office (word, excel, outlook)

Excellent communication skills, both written and verbal

Benefits

Culligan offers a comprehensive benefits package including :

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Medical insurance

Vision insurance

401K retirement with company match

Vacation, paid time off

Company-paid training

Employee discounts for Culligan in-home products

Eligibility for annual recognition and training meetings / events

About Culligan

As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.