Technical Writer Job at RadNet in Somerville

Overview

Job Title : Technical Writer

Reports to : Director for Professional Services

FLSA Status : Exempt

Job Summary : We are seeking a detail-oriented Technical Writer to join our Operations team. The primary responsibility of this role will be to create clear, concise, and accurate support documentation that empowers our users and internal support teams to effectively utilize and troubleshoot our software solutions. The ideal candidate will understand IT concepts and the ability to translate technical information into easily understandable content.

Essential Duties and Responsibilities

• Develop, write, and edit a wide range of technical documentation, including but not limited to :
• User manuals and guides for IT systems and applications.
• Knowledge base articles and FAQs for common issues.
• Troubleshooting guides for IT support staff and end-users.
• Installation and configuration guides.
• System administration guides.
• Assisting with release notes and update summaries.
• Collaborate closely with IT engineers, developers, product managers, and support teams to gather information and ensure documentation accuracy and completeness.
• Organize and maintain existing documentation to ensure it is up-to-date and easily accessible.
• Identify opportunities to improve the clarity, usability, and effectiveness of existing documentation.
• Ensure all documentation adheres to established style guides, terminology, and branding standards.
• Participate in the review process for technical content, incorporating feedback from subject matter experts.
• Assist in the development and implementation of documentation best practices and processes.

NOTE : This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Minimum Qualifications, Education and Experience

Preferred Qualifications

Quality Standards

Physical Demands

This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally. The position requires the ability to travel (~10% of time).

Working Environment

Remote. This position requires domestic / international travel up to 10%.

ACCOMMODATIONS

Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

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