Quality Assurance Engineer

Job Type

Full-time

Description

365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company's all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond.

As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers.

The QA Engineer is a member of the Technology Department of 365 Retail Markets and reports to the QA Manager. As the QA Engineer you will use your experience in software QA to test interconnected backend systems and point-of-sale hardware and mobile apps. You will collaborate with software development project stakeholders to validate the functionality, performance, stability, and security of the company's product line end-to-end. You will think like a customer and work to reduce customer-facing issues and improve software usability and functionality. You will also work to improve testing efficiency and mentor other QA engineers. You must have a passion for quality and a strong motivation for delivering highly valuable products and solutions.

Responsibilities

• Design and execute comprehensive test cases, including acceptance, negative, and edge scenarios.
• Maintain and optimize regression suites, applying risk-based testing to maximize coverage and efficiency.
• Lead defect triage sessions, contribute to root cause analyses, and escalate risks proactively.
• Collaborate with support and implementation teams to align testing with real customer scenarios.
• Provide actionable feedback on requirements and recommend process improvements.
• Document QA practices to drive consistency, knowledge sharing, and effective onboarding.
• Mentor junior QA engineers and promote testing best practices.
• Build deep product expertise and act as a subject matter expert for assigned features.
• Contribute to the adoption and improvement of test automation frameworks.

Requirements

• Bachelor's degree in computer science, related field, or equivalent practical experience.
• 4+ years of experience in software quality assurance.
• Proficiency with productivity and collaboration tools (e.g., Jira, Confluence, Slack, MS Office, Google Workspace).
• Strong knowledge of software development lifecycle and QA methodologies.
• Hands-on experience with test case management tools (e.g., TestRail).
• Proficiency in SQL querying for data validation and backend testing.
• Experience with manual and automated API testing.
• Familiarity with CI/CD tools (e.g., Jenkins, GitHub Actions, Azure DevOps).
• Experience testing distributed client/server applications.
• Exposure to test automation frameworks (e.g., Selenium, Playwright) and scripting/programming (Java, Python, or equivalent) is a plus.