Golf & Social Group Services Coorindator

Golf & Social Group Services Coordinator

Work Mode : Remote

Location : Remote

The Golf & Social Group Services Coordinator provides Reservations Service to groups of 6-24 guests. This includes reservations for rooms, golf, dining, spa services and conference / banquet events, with a comprehensive contract. The role functions cohesively with the golf staff in providing personalized experiences for our guests, and as a partnership with each client. The Golf & Social Group Services Coordinator will have extensive knowledge of the resort, including lodging, spa, golf, and dining options and details.

Specific Responsibilities

Answer new inquiry and existing Inside Sales calls, emails, and phone messages in a timely fashion.

Quote rates and availability during calls, ensuring the guest contact has a complete understanding of the details of each package including terms and conditions of the contract.

Send out emails outlining rates and availability per guest requests - within 24 hours of initial request.

Book stay / program for guests, including golf, spa, dining, transportation, meeting space / catering, and other activities in both Amadeus Advance Sales system and Property Management Systems.

Create, send out, revise, and verify contracts for booking, ensuring appropriate communication and follow-up on deadlines.

Attend to all administrative duties associated with the recordkeeping of Inside Sales details.

Obtain, confirm, and verify room lists with group contacts.

Create Group Resume documents and finalize group details prior to arrival.

Detail banquet events with client, ensuring guest and business needs are met.

Create necessary paperwork so that all parties (external and internal) are aware of the meeting / event and can plan accordingly.

Create group billing estimates and submit to accounting for credit card preauthorization.

Attend daily BEO Meeting if we have groups utilizing banquet space.

Attend weekly Resume Meeting

Perform site visits / meet with client when requested.

Make post-event follow up calls.

Handling of all Tour Operator Bookings under 24 guests

Call past groups with offers to rebook for coming year.

Skills / Requirements

High School diploma or GED required, 2-4-year degree preferred.

4+ years of work experience in customer service, preferably in Hospitality. Experience in a call center or an administrative role is a plus.

Property Management System experience highly preferred.

Excellent oral and written communication.

Excellent interpersonal skills.

Strong computer skills.

Strong problem-solving skills.

A passion for providing exceptional customer service.

Hours of Operation are Monday-Friday, 8am-5pm. Some weekends and Holidays may be required.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Why Work at Kohler Co.

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com.