Operations Business Process Program Manager

Operations Program Manager

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. We are looking for a passionate, dedicated, and organized individual to join our MECC team as an Operations Program Manager. In this role, you will strategically lead a portfolio of projects aligning to the value stream's strategic initiatives. As a member of the PMO, the program manager enables the site strategy through the identification, estimation, and securing of project funding in support of the MECC Mission, and continuously improves the business processes used by the PMO and the functional organizations they interact with to achieve efficient project execution and deliver the projects with world class quality. You will collaborate cross-functionally with internal partners to successfully deliver projects on time, assess deliverable trade-offs, and leverage the PMO governance to ensure alignment. In this role, successful Operations Program Managers demonstrate strong program management skills, communication, organization, and ability to work under pressure.

As an Operations Program Manager, you will :

• Drive Program Execution + Lead and leverage cross functional teams to evaluate, develop and manage projects for key business processes.
• Oversee and manage the operational aspects of ongoing projects and serve as the liaison between project management and planning, project team, and line management for complex projects.
• Review the status of projects and budgets; manage schedules and prepare status reports.
• Monitor the project from initiation through delivery.
• Assess project issues and develop resolutions to meet productivity, quality, and customer-satisfaction goals and objectives.
• Continuous Improvement of Project Management Process + Improve mechanisms for monitoring project progress and for intervention and problem solving with core operations managers, project leaders, and stakeholders.
• Establish best practices for developing, implementing, and maintaining program management processes.
• Collaborate with project teams and finance to improve project spend, forecast, and ROI financial cost modeling and reporting.
• Enable MECC Site Strategy + Communicate with and enable stakeholder engagement to ensure objective and processes meet business goals and initiatives.
• Identify projects in support of the 5-year site strategy.
• Work with management team and stakeholders on initiating, planning, executing, monitoring & controlling, closing and re-prioritizing projects.
• Initiate and pitch project opportunities to business leaders internal and external to MECC.
• Provide feedback to functional department heads during AOP / strategic planning process.

Other Skills & Abilities + Exceptional project management skills; knowledge of process and project planning best practices.

Experience with reporting, program and / or portfolio management / skills, and managing through risk mitigations.

Strong track record of leading complex projects requiring strong influence management skills and willingness and ability to institute change.

Strong communication and relationship skills

Strong presentation skills, both delivery and development

Business acumen; ability to think from an overall "best for the business" perspective

Customer-first mentality and ability to understand customer requirements and incorporate into business decisions.

Ability to negotiate and manage competing priorities across multiple functional areas

Minimum Requirements + Bachelor's degree is required with a minimum of 5 years of business process / program management experience OR + An advanced degree with a minimum of 3 years of business process / program management experience

Nice to Have + Experience in project / program management in medical industry and / or medical device industry

PMP, PgPM, PfPM, Lean Six Sigma certifications

Experience implementing or executing Operational Excellence strategy, new process, tools and program and / or portfolio dashboards

Strong knowledge of Microsoft tool suite (Excel, Word, PowerPoint, Visio, SharePoint, PowerApps, PowerBI, Project, Teams)

Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.