What you’ll need to succeed as an Analyst, Customer Solutions at XPO
Minimum qualifications :
- Bachelor’s degree or equivalent related work or military experience
- 2 years of experience in a customer success or related role, with a proven track record of quality analytics and customer relations
Preferred qualifications :
LTL industry experienceExcellent verbal and written communication skills with the ability to manage difficult customer conversationsAble to operate with minimal guidance and structure in a fast-paced, client-focused environmentAbout the Analyst, Customer Solutions job
Pay, benefits and more :
Competitive compensation packageFull health insurance benefits are available on day oneLife and disability insuranceEarn up to 15 days of PTO over your first year9 paid company holidays401(k) option with company matchEducation assistanceOpportunity to participate in a company incentive planWhat you’ll do on a typical day :
Conduct daily data searches across multiple systems to match shipment tender data with customer recordsGenerate and report findings to customers, delegating follow-up actions to the support teamEfficiently manage multi-step processes using Excel and other data management toolsCollaborate closely with management to recommend workflow changes and develop standard operating products (SOPs) for team useEngage cross functional teams to improve the account(s) performance. Examples : Billing, Account setup, EDI, OperationsCollaborate closely with the support team and support leaders to ensure seamless operationsDevelop customer relationship and be recognized as a valuable XPO resourceDemonstrate a Can-Do Attitude, Strong work ethic, Teamwork, and Respect for others while workingAbout XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
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