Customer Service Representative - Healthcare - $1,MAXIMUS • Lawrence, Kansas, United States
No longer accepting applications
Customer Service Representative - Healthcare - $1,
MAXIMUS • Lawrence, Kansas, United States
3 days ago
Job type
- Full-time
Job descriptionProvides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). Calls are basic and routine. Uses computerized system for tracking, information gathering, and / or troubleshooting. Provides feedback when needed, provide input on call trends, processes, procedures, and training. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses? Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules? Utilize standard technology such as telephone, e-mail, and web browser to perform job duties? Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing? Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller? Refer calls as required to CSR Lead? Maintain up-to-date knowledge of client regulations and policies? Report problems that occur via the online system so they can be addressed by the appropriate parties? Minimum Requirements High School diploma or equivalent with 6 months of customer service experience. Must be able to speak and read English clearly, professionally and fluently. - Ability to work within established turnaround times? Must have excellent interpersonal skills and the ability to organize simultaneous tasks? Ability to work as a member of a team?? Must participate and certify in internal CCO training to begin this role.? Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training later to complete your Tier I am training for this role.? May be required to work overtime and scheduled holidays.? Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. '- Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.??#CCOLawrence EEO StatementMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Pay TransparencyFor positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.Minimum Salary$15.00Maximum Salary$15.00
General informationJob Posting TitleCustomer Service Representative - HealthcareDateWednesday, August 27, 2025CityLawrenceStateKSCountryUnited StatesWorking timeFull-timeDescription & Requirements
Youtube Video
Customer Service Representative - Healthcare
Location : Lawrence, KS (On-site Position)
Take the next step in your career now, scroll down to read the full role description and make your application.
Starting Pay : $15.00 / hr plus a $1,000 new hire bonus and up to $2,400+ in other potential bonuses!
Schedule : Limited-Service Full-Time positions available
Site Hours : 24 / 7 center; the targeted start date, hours, and schedule are discussed with recruiter
Evening and night shifts are encouraged with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.
Help People Navigate Healthcare with Confidence, While Building Your Career
Are you looking to provide outstanding customer service in a rewarding environment? Maximus is seeking Customer Service Representatives (CSRs) to assist individuals navigating healthcare programs and benefits.
You'll join a dedicated team that helps vulnerable populations understand complex healthcare information. Maximus provides paid, comprehensive training, so you'll be ready to succeed from day one.
Pay & Benefits
We offer a competitive pay and benefits package designed to support your success both professionally and personally :
- Competitive Compensation :
- $15.00 / hr base pay + 10% shift differential
- $1,000 new hire bonus and up to $2,400+ in bonus opportunities, including training
- Comprehensive Insurance Coverage : Company-paid medical coverage
- Tuition Reimbursement : Invest in your ongoing education and development
- Future Planning : 401(k) with company match
- Paid Time Off Package : Paid time off, sick leave & 11 paid holidays
- Maximus Wellness Support : Employee Assistance Program (EAP), wellness resources, and employee discount programs
- Work / Life Balance Support : Flexible schedules that meet your lifestyle
- Career Growth : A supportive environment with career development and promotional opportunities
- Meaningful Work with Impact : No cold calls, sales, or collections involved!
- Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities :
Create a job alert for this search
Customer Service Representative • Lawrence, Kansas, United States
Related jobs
QuickMD is a leading telemedicine provider, delivering high-quality virtual care across 44 states.Since our founding in 2019, we have helped more than 100,000 patients access essential medical trea...Show more
Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Show more
General information Job Posting Title Customer Service Representative - Healthcare Date Wednesday, August 27, 2025 City Lawrence State KS Country United States Working time Full-time Description & ...Show more
Customer Service Representative.Bonner Springs, KS, US, 66012 Ash Grove.Oldcastle APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customer...Show more
Customer Service Representatives.Full Time Positions- Monday to Friday.Best of all Never Work on Sundays!.Must be Able to Work Full Time.
Must have a High School Diploma.Previous Customer Service Ex...Show more Customer Service Representatives.Full Time Positions- Monday to Friday.Best of all Never Work on Sundays!.Must be Able to Work Full Time.
Must have a High School Diploma.Previous Customer Service Ex...Show more 
Customer Service Representative – Healthcare .Full-Time & Part-Time Customer Service Representatives.Customer Service Representative - Healthcare.
Lawrence, KS (On-site Position).Evening and night s...Show more Customer Service Representative - Healthcare (Part Time) .Full-Time & Part-Time Customer Service Representatives.Customer Service Representative - Healthcare (Part Time).
Lawrence, KS (On-site Posit...Show more 
Customer Service Representative.Enterprise Street, Ottawa, KS 66067 USA.Employment Type : Hourly | Full-Time.Equal Opportunity Employer Minorities / Women / Veterans / Disabled.
Main Duties & Responsibilit...Show more
Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Custo...Show more
Customer Service Representative.The Customer Service Representative at Baldwin Insurance Services is responsible for maintaining solid customer relationships by handling customer inquiries and conc...Show more Loan Max Title Loans - Customer Service Representative (Floater - Entry Level).We're Hiring a Floating Customer Representative to work between our two Lawrence, KS locations!.If you're enthusiastic...Show more 
Customer Service Representatives.Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company.
We have fun, and we offer personal challenge...Show more
Customer Service Representative - Client Portal.Responsible for creating and monitoring orders in client portals using load planning and creating RFS (Request for Shipments) securing carriers, trac...Show more Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Show more Customer Service Representative - Healthcare (Part Time) .Full-Time & Part-Time Customer Service Representatives.Customer Service Representative - Healthcare (Part Time).
Lawrence, KS (On-site Posit...Show more 
Customer Service Representative.LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!.
This position is at Store #3278 located at 801 SW Topeka...Show more Loan Max Title Loans - Customer Service Representative (Floater - Entry Level).We're Hiring a Floating Customer Representative to work between our two Lawrence, KS locations!.If you're enthusiastic...Show more
Telemedicine Physician
QuickMD • Holton, KS, US
Full-time
Last updated: 30+ days ago • Promoted
Sales Representative - 4 Day Work Week
Platinum Supplemental Insurance • Leavenworth, Kansas
Full-time
Last updated: 30+ days ago • Promoted
Customer Service Representative - Healthcare - $1,000 new hire bonus and up to $2,400+ in other potential bonuses! (Lawrence)
Maximus • Lawrence, Kansas, US
Full-time
Last updated: 8 days ago • Promoted
Customer Service Representative
CRH • Bonner Springs, KS, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Service Representative
LoanMax Title Loans • Lansing, KS, United States
Full-time
Last updated: 24 days ago
Customer Service Representative - Urgently Hiring!
LoanMax Title Loans • Lansing, KS, United States
Full-time
Last updated: 24 days ago
Customer Service Representative – Healthcare
Maximus • Lawrence, KS, United States
Full-time +1
Last updated: 30+ days ago • Promoted
Customer Service Representative - Healthcare (Part Time)
Maximus • Lawrence, KS, United States
Full-time +1
Last updated: 30+ days ago • Promoted
Customer Service Representative
TriMas • Ottawa, KS, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Service Representative
U-Haul • Fort Leavenworth, KS, US
Full-time
Last updated: 30+ days ago • Promoted
Personal Lines Customer Service Representative
Baldwin Insurance Services • Baldwin City, KS, US
Full-time
Last updated: 30+ days ago • Promoted
Floating Customer Service Representative
LoanMax Title Loans • Lawrence, KS, United States
Full-time
Last updated: 30+ days ago
Customer Service Representatives
Pizza Hut • Gardner, KS, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Service Representative - Client Portal
Wagner Logistics • Edgerton, KS, US
Full-time
Last updated: 21 days ago • Promoted
Insurance Sales Representative - 4 Day Work Week
Platinum Supplemental Insurance • Leavenworth, Kansas
Full-time
Last updated: 30+ days ago • Promoted
Customer Service Representative - Healthcare (Part Time) - New Hire Bonus!
Maximus • Lawrence, KS, United States
Full-time +1
Last updated: 22 hours ago • Promoted • New!
Customer Service Representative
QC Holdings-LendNation • Topeka, KS, US
Full-time
Last updated: 30+ days ago • Promoted
Floating Customer Service Representative - Urgently Hiring!
LoanMax Title Loans • Lawrence, KS, United States
Full-time
Last updated: 30+ days ago