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(Bilingual) Patient Access Specialist - Call Center Rep

(Bilingual) Patient Access Specialist - Call Center Rep

Legacy Community HealthHouston, TX, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Benefits Paid Time Off & Paid Company Holidays Medical, Dental, Vision & Life Insurance Flexible Spending Account (FSA) 403(b) Retirement Plan with Company Match Short-Term & Long-Term Disability $0 Copay for Legacy Provider visits $0 Copay for prescriptions filled at Legacy Pharmacies Travel Insurance & Pet Insurance Subsidized Gym Membership And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location :

  • Legacy Montrose Allen Parkway - 2929 Allen Pkwy., Suite 1300, Houston, TX 77019 (Hybrid) (Bilingual) Patient Access Specialist - Call Center Rep (Job Overview) Schedule : Monday-Friday (7AM-5PM) | Rotating Schedule At Legacy Community Health, we're not just a team; we're a family dedicated to reshaping the future of healthcare.
  • We invite you to become a vital part of this mission, where your passion and creativity will make a meaningful impact on our community.
  • Be the essential conduit for our patients, facilitating seamless communication for critical healthcare services.
  • Work in an environment that values collaboration, growth, and personal fulfillment.
  • Expand your skillset in a progressive healthcare ecosystem that emphasizes innovation and patient-centered care.
  • Join us in making healthcare more accessible and transformative for our community.
  • Key Responsibilities Expertly manage both inbound and outbound calls in a dynamic call-center environment.
  • Schedule patient appointments with precision, adhering to protocols while introducing creative solutions to challenges.
  • Maintain a positive attitude and dedication to exceptional service, ensuring reliable patient experiences.
  • Identify and communicate urgent symptoms to clinical staff, enhancing patient care.
  • Engage in meticulous data entry, ensuring accurate patient demographics and payer information.
  • Utilize problem-solving skills to address complex inquiries and enhance processes.
  • Navigate a structured environment confidently, upholding punctuality and attendance.

Interpret verbal cues and apply interpersonal skills to de-escalate situations.

  • Efficiently handle multiple tasks by prioritizing duties and maximizing service impact.
  • Minimum Qualifications High School Diploma or equivalent required.
  • Comfortable operating in a technology-driven call center, using computers and phone systems simultaneously.
  • Strong understanding of basic healthcare industry terminology, including primary care, providers, benefits, and HIPAA compliance.
  • Proven excellence in customer service, with outstanding listening skills and phone etiquette.
  • Effective communication skills, mastering language, grammar, and style in both verbal and written formats.
  • Capacity for innovation in addressing patient needs and optimizing service protocols.
  • About Legacy Community Health As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.
  • With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities.
  • By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.
  • At Legacy, we know our success is powered by our people.
  • We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.
  • Explore our open positions and see if a career at Legacy is right for you.
  • At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do.

    • To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department :

  • Approachable & Collaborative We bring our expertise without ego.
  • In a collaborative healthcare environment, humility fosters trust and teamwork.
  • Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help.

    • We stay grounded in our purpose :

  • to serve patients and communities with compassion and humility.
  • Driven & Committed We are driven by a deep commitment to excellence in patient care and organizational improvement.
  • Our employees take initiative, embrace challenges, and go the extra mile to support our mission.
  • Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.
  • Perceptive & Thoughtful Communicators We value emotional intelligence as much as clinical or technical skill.
  • Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism.
  • They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.
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