Customer Service Representative 1

Customer Service Representative 1

District 4 Public Health, Carrollton, GA

Under direct supervision, works and communicates with the general public, internal customers and / or external customers to provide information and services targeted to meet customer expectations.

All District 4 Public Health, County BOH employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and / or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

Job Responsibilities

• Provides quality customer service to all customers
• Answers inbound calls in a timely manner
• Makes appointments; follows up with missed appointments by calling client to reschedule
• Follows communication "scripts" when scheduling the appropriate appointment
• Identifies customers' needs, clarify information, provide solutions, refer programs / resources
• Handles all client inquiries
• Enters new client information into the system
• Updates existing client information
• Supports new program initiatives
• Able to adapt to changing policy and procedures
• Must abide by strict confidentiality requirements and all HIPPA guidelines
• Must be an active listener with strong phone and verbal communication skills
• Position requires employee to be detailed oriented; must be able to work efficiently and independently
• Self-starter. Fast paced work environment. Ability to multi-task, set priorities and manage time effectively
• Candidate must be organized
• Assist with community-wide events
• Other administrative duties as assigned

Minimum Qualifications

Customer Service Representative 1 : (Annual salary $33,000) High school diploma or GED AND six months of related experience handling customers' questions, complaints and / or providing information

Preferred Qualifications

Benefits for Full Time Eligible Employees

Additional Perks

District 4 is an Equal Opportunity Employer. The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selection. Applicants chosen for employment will be subject to the following Criminal Background Check / Fingerprinting, Reference Checks & Immunizations Required.

For more information on the State of Georgia Benefits visit http : / / team.georgia.gov

To learn more about District 4 Public Health visit https : / / www.district4health.org

Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can :