Software Engineer, SRE

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Overview

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform is purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real time, with deep EMR integrations. We are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and Lawrenceville in Pittsburgh.

The Role

Abridge’s services and engineering team are in hyperscale mode. We are looking for experienced SREs to join our team and help scale all of our infrastructure, developer experience, and site reliability. You’ll work on a centralized Platform team whose work spans platform building, adoption, and ongoing support of existing tooling and software. You will partner with other teams and may embed with them for weeks or months. The platform we are building needs to maximize both engineering velocity and security, will be under tremendous scale, and presents many opportunities to leverage creativity, autonomy, and leadership to take things 0 to 1.

This is a unique opportunity in the industry to rapidly grow your career in a rapidly growing company leveraging the best of emerging technologies.

What You\'ll Do

• Design and implement build pipelines, branching strategies, and release management tooling that will serve an engineering team that is doubling in size and massively growing the volume of code that is being shipped and that must be tested.
• Build out our observability platform as the systems continue to grow, enabling logs, metrics, and distributed tracing at scale, as well as building out dashboards with golden metrics and error budgets that allow us to keep a pulse on the system’s growth.
• Partner with teams to leverage observability tooling and observability driven development to identify bottlenecks in performance and availability and fix them.
• Design and implement cloud security tooling and processes that strike an effective balance between engineering velocity and software and data security.
• Help advocate for, design, implement, and adopt fast and scalable application testing pipelines including end to end UI tests as well as hyperscale load tests.
• Help build an entirely new cloud stack that is fully provisioned through IaC and highly secure; leverage this to build ephemeral environments and multi-tenant / multi-region production deployments.
• Uplevel our ability to respond to incidents by improving observability, runbooks, and incident response muscle across the organization.
• Bridge the gap between local development and production environments in a way that is seamless for engineers and maximizes engineering velocity and security while minimizing quality issues arising from environment drift and configuration tangles.
• Evangelize, document, and train the engineering team on the solutions being built and uplevel them on cloud native design strategies and tools.
• Be a public evangelist for Abridge in the global platform engineering community, including conferences, open source, and research as we pioneer new AI-first cloud-native-first security-first implementations at scale.

Who You Are

Why work at Abridge?

At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture focuses on patients, outcomes, and end-user experience rather than procedural mandates.

Diversity & Inclusion

Abridge is an equal opportunity employer. Diversity and inclusion are at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

Staying safe - Protect yourself from recruitment fraud

We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and / or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. Learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

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We’re hiring for roles across locations with competitive compensation and equity. This description reflects current opportunities and may be updated.

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