Call Center Sales Supervisor

Fidelity Coverage is seeking a Call Center Sales Supervisor with hands-on experience in coaching, motivating, and developing sales teams in a call center environment. This role works closely with the Sales Manager to ensure daily sales goals are met, agents are supported, and performance standards are consistently achieved. The ideal candidate thrives in a fast-paced environment and has a proven ability to lead by example.

Why Fidelity Coverage? Full-Time Salary + Full Benefits, including medical, dental, and vision benefits starting after 60 days, plus paid time off (PTO) to support work-life balance. Dynamic Company Culture : be part of a mission-driven, high-energy team that values accountability, celebrates wins, and invests in professional growth.

About The Role

Key Responsibilities :

• Supervise and support a team of call center sales agents to achieve daily and weekly performance goals
• Provide on-the-floor coaching, feedback, and call monitoring to improve sales skills and compliance
• Assist with new hire onboarding and ongoing training initiatives
• Track and report team performance metrics to the Sales Manager
• Partner with leadership to implement strategies for improved conversion and retention
• Maintain agent schedules and ensure proper coverage for inbound / outbound calls
• Foster a positive and motivating team environment focused on accountability and results

Required Experience And Qualifications

The ideal candidate has :

Fidelity Coverage is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment where all employees can thrive.

J-18808-Ljbffr