Talent.com
25-6033 : Incident & Problem (I&P) Manager - DC Metro

25-6033 : Incident & Problem (I&P) Manager - DC Metro

NavitasWashington, DC, US
3 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Incident & Problem (I&P) Manager Job ID :

  • 25-6033 Clearance : Minimum Secret clearance with ability to obtain TS / SCI Location : DC Metro Who We Are : Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we’ve served as trusted advisors supporting our client base within the commercial, federal, and state and local markets.

What We Do :

  • At our very core, we’re a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers!
  • With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions.

    • What You’ll Do :

  • The Incident & Problem (I&P) Manager is responsible for overseeing incident, request fulfillment, and problem management services, ensuring timely resolution and continual service improvements across the enterprise.
  • This role ensures alignment with organizational requirements and customer expectations through effective process management, stakeholder collaboration, and delivery of quality service improvements.

    • Responsibilities will include but are not limited to :

  • Manage incident, request fulfillment, and problem services in line with enterprise and contractual requirements.
  • Drive continual process improvements in managed services to enhance operational efficiency.
  • Collaborate with stakeholders to ensure compliance with RFQ requirements and customer expectations.
  • Provide technical and process leadership for incident and problem resolution.
  • Implement ITIL-aligned processes for effective service delivery and improvement.
  • Ensure service performance metrics are monitored, tracked, and reported accurately.
  • Support integration of incident and problem management processes with enterprise systems.

    • What You’ll Need :

  • Experience managing incident, request fulfillment, and problem services, and delivering process improvements in managed services ITIL Certification Microsoft (MS) Associate Certification or higher Set Yourself Apart With : Certified Change Management Professional (CCMP) Equal Employer / Veterans / Disabled Navitas Business Consulting is an affirmative action and equal opportunity employer.
  • If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact Navitas Human Resources.
  • Navitas is an equal opportunity employer.
  • We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law.
  • Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives.
  • We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas.
  • Powered by JazzHR
    • Create a job alert for this search

    Incident Manager • Washington, DC, US

    Related jobs
    • Promoted
    Travel Nurse RN - Case Manager - $1,788 to $1,977 per week in Baltimore, MD

    Travel Nurse RN - Case Manager - $1,788 to $1,977 per week in Baltimore, MD

    TravelNurseSourceGermantown, Maryland, US
    Full-time
    TravelNurseSource is working with Specialty Professional Services to find a qualified Case Manager RN in Baltimore, Maryland, 21287!. Our Client is currently seeking Case Management for positions in...Show moreLast updated: 16 days ago
    • Promoted
    Travel Registered Nurse - Case Manager - $2,122 per week in Baltimore, MD

    Travel Registered Nurse - Case Manager - $2,122 per week in Baltimore, MD

    TravelNurseSourceColumbia, Maryland, US
    Full-time
    TravelNurseSource is working with Care Career to find a qualified Case Manager RN in Baltimore, Maryland, 21287!.Case managers work to facilitate patient care by assessing patient needs, evaluating...Show moreLast updated: 13 days ago
    • Promoted
    Safety and Training Manager

    Safety and Training Manager

    TransdevBaltimore, MD, USA
    Full-time
    The Safety Manager ensures compliance with federal, state, and local regulations and with company safety requirements.Responsible for continuous leadership, recruitment and training of operator can...Show moreLast updated: 30+ days ago
    Cybersecurity Vulnerability Analyst (Incident Manager III)

    Cybersecurity Vulnerability Analyst (Incident Manager III)

    Solutions³ LLCArlington, VA, US
    Full-time
    Quick Apply
    Cybersecurity Vulnerability Analyst (Incident Manager III ) Description : Solutions³ LLC is supporting our prime contractor and their U. Government customer to provide cybersecurity vulne...Show moreLast updated: 25 days ago
    Incident Manager III

    Incident Manager III

    Solutions³ LLCArlington, VA, US
    Full-time
    Quick Apply
    Incident Manager III Description : Solutions³ LLC is supporting our prime contractor and their U.Government customer to provide support for onsite incident response to civilian Governmen...Show moreLast updated: 30+ days ago
    Cyber Incident Manager / Incident Manager

    Cyber Incident Manager / Incident Manager

    Node.DigitalArlington, VA, US
    Full-time
    Quick Apply
    Cyber Incident Manager / Incident Manager.Must have an active Top Secret Security Clearance.Government customer to provide support for onsite incident response to civilian Government agencies and cr...Show moreLast updated: 30+ days ago
    Lead Incident Responder

    Lead Incident Responder

    DirectViz Solutions, LLCRemote, VA, USA
    Remote
    Full-time
    Quick Apply
    DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information techno...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Nurse RN - Case Manager - $2,122 per week in Baltimore, MD

    Travel Nurse RN - Case Manager - $2,122 per week in Baltimore, MD

    TravelNurseSourceGermantown, Maryland, US
    Full-time
    TravelNurseSource is working with Care Career to find a qualified Case Manager RN in Baltimore, Maryland, 21287!.Case managers work to facilitate patient care by assessing patient needs, evaluating...Show moreLast updated: 13 days ago
    • Promoted
    Travel Nurse RN - Case Manager - $1,633 to $1,783 per week in Baltimore, MD

    Travel Nurse RN - Case Manager - $1,633 to $1,783 per week in Baltimore, MD

    TravelNurseSourceGermantown, Maryland, US
    Full-time
    TravelNurseSource is working with Host Healthcare to find a qualified Case Manager RN in Baltimore, Maryland, 21224!.Host Healthcare is an award-winning travel healthcare company with an immediate ...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Nurse RN - Case Manager - $1,639 to $1,817 per week in Baltimore, MD

    Travel Nurse RN - Case Manager - $1,639 to $1,817 per week in Baltimore, MD

    TravelNurseSourceColumbia, Maryland, US
    Full-time
    TravelNurseSource is working with LRS Healthcare to find a qualified Case Manager RN in Baltimore, Maryland, 21287!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits ...Show moreLast updated: 30+ days ago
    • New!
    Incident Support Manager

    Incident Support Manager

    Patriot, LLCWashington, DC, US
    Full-time
    Quick Apply
    Patriot, LLC seeks an Incident Support Manager will play a crucial role in managing incidents, ensuring smooth operations, and continuously improving the incident management process to ...Show moreLast updated: less than 1 hour ago
    Incident Manager II

    Incident Manager II

    Solutions³ LLCArlington, VA, US
    Full-time
    Quick Apply
    Incident Manager II Description : Solutions³ LLC is supporting our prime contractor and their U.Government customer to provide support for onsite incident response to civilian Government...Show moreLast updated: 30+ days ago
    • Promoted
    Major Incident Manager with SDWAN

    Major Incident Manager with SDWAN

    E-SolutionsWashington, DC, US
    Full-time
    Hi, Hope You're Doing Well! This is Prisca, and I'm an Account Manager with E-Solutions.Show moreLast updated: 30+ days ago
    • Promoted
    25-6035 : Continual Improvement (CSI) Manager - DC Metro

    25-6035 : Continual Improvement (CSI) Manager - DC Metro

    NavitasWashington, DC, US
    Full-time
    Continual Improvement (CSI) Manager.Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we've served as trusted advisors supporting...Show moreLast updated: 2 days ago
    • Promoted
    Travel Nurse RN - Case Manager - $2,046 per week in Baltimore, MD

    Travel Nurse RN - Case Manager - $2,046 per week in Baltimore, MD

    TravelNurseSourceColumbia, Maryland, US
    Full-time
    TravelNurseSource is working with Coast Medical Service to find a qualified Case Manager RN in Baltimore, Maryland, 21215!. Coast Medical Service is a nationwide travel nursing & allied healthca...Show moreLast updated: 23 days ago
    • Promoted
    Travel Nurse RN - Case Manager - $1,802 to $2,002 per week in Baltimore, MD

    Travel Nurse RN - Case Manager - $1,802 to $2,002 per week in Baltimore, MD

    TravelNurseSourceColumbia, Maryland, US
    Full-time
    TravelNurseSource is working with Ventura MedStaff to find a qualified Case Manager RN in Baltimore, Maryland, 21215!.Are you ready to take your Travel career to the next level? See places you hav...Show moreLast updated: 23 days ago
    • Promoted
    Safety ManagerNewWashington DC

    Safety ManagerNewWashington DC

    Luster NationalWashington, DC, US
    Full-time
    We're seeking experienced Safety Managers to support large, heavy-civil infrastructure programsincluding highways, roads, bridges, transit (including rail and bus), and airport projects delivered t...Show moreLast updated: 30+ days ago
    Incident Report Lead

    Incident Report Lead

    ISI EnterprisesHerndon, VA, US
    Temporary
    Quick Apply
    ISI Defense is seeking a cleared, mission-driven Incident Response Lead to lead and scale our IR operations across both internal environments and our Managed Services client base.This role combines...Show moreLast updated: 30+ days ago
    Incident Responder / Incident Response Coordinator

    Incident Responder / Incident Response Coordinator

    Nationwide IT ServicesArlington, VA, US
    Full-time
    Quick Apply
    Incident Responder / Incident Response Coordinator Location : .Onsite – Arlington, VA or Mechanicsburg, PA Clearance Requirement : Active Secret Clearance Employment Type : Full-time Company : Nat...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Nurse RN - Case Manager - $1,834 per week in Baltimore, MD

    Travel Nurse RN - Case Manager - $1,834 per week in Baltimore, MD

    TravelNurseSourceGermantown, Maryland, US
    Full-time
    TravelNurseSource is working with GetMed Staffing to find a qualified Case Manager RN in Baltimore, Maryland, 21215!.GetMed Staffing is searching for a strong Case Manager RN to assist our traveler...Show moreLast updated: 30+ days ago