Desktop Support Technician

Location : Watertown, SD

Shift : M-F 8am-5pm

Job Schedule : Full-Time

Company : PREMIER Bankcard

About the Role Direct ownership of Impact Incident tracking, documentation, analytics and reporting, including coordination of weekly Service Interruption Committee meetings. Direct ownership of wireless device account management. Coordinates and leads monthly Technology Department meetings and monitors Application Performance Monitoring tools.

Job Duties and Responsibilities

• Responsible for supporting the timely process through which end user issues and / or system problems are controlled.
• Respond to network or system problems.
• Contact appropriate support resources when necessary.
• Support telephones, including cellular devices.
• Support hand-held, mobile devices.
• Test and install new PC applications.
• Records and tracks completion of Help Desk tickets for sake of workload, performance and quality tracking.
• Assists with Technology projects, including the installation and repair of computers.
• Move and install new PCs.
• Provide technical assistance to repair PCs.
• Assist in special projects such as department moves and setting up new locations.
• Administer and / or maintain specified systems.
• Add user accounts and set appropriate security access levels to various internal systems.
• Disable user accounts and restrict access as needed.
• Coordinate all current and future applications through the Microsoft Windows system.
• Administer, monitor and maintain corporate desktop.

Skills and Qualifications

Competitive Benefits Package

Our Culture

Equal Opportunity Employer

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