Veterinary Client Service Representative

Description

Veterinary Client Service Representative Role

Pet Emergency & Specialty Center of South County is seeking a Client Service Representative to join our amazing team!

The Client Service Representative performs a vital role in our practice recognizing and meeting all client needs. The CSR is a powerful factor in determining if a client has a positive experience. Candidate must have a compassionate, caring and understanding attitude toward worried clients. Job responsibilities include, but are not limited to, the following.

Role Responsibilities :

Will help the client with every step of the process during their visit to the hospital (check in, triage, updates, presenting treatment plans, financial transactions, discharge process).

Immediately acknowledge and greet any patients, clients or staff members upon arrival.

Recognize a critical patient that needs to be brought to the treatment area for immediate medical attention.

Obtain the presenting complaint, duration of problem, TPR and weight of emergency patient arriving to the hospital.

Immediately notify a doctor if a patient appears to need immediate medical attention.

Bring emergency patients to the treatment area.

Input information into the computer.

Ensure the proper and timely flow of patients presenting to the treatment area.

Collect appropriate fees and process paperwork accurately.

Answer the phones.

Keep the lobby, reception areas, exam rooms clean at all times.

Complete training and continuing education assignments on schedule.

Required shifts may be scheduled on nights, weekends, and holidays. You may be required to work beyond regularly scheduled shifts at times due to an unexpectedly heavy emergency caseload.

Experience & Technical skills :

• Client Service experience of 1-2 years.
• Computer skills. Able to enter information in the computer.
• Excellent interpersonal skills.
• Outgoing and friendly.
• Effective verbal and communication skills.
• Strong to multi-task and work well with others.
• Accountable.
• Self-motivated.
• Detail-oriented.
• Able to remain calm in stressful situations.

Our team enjoys working together and we have a positive, professional and upbeat working environment.

We have a progressive benefits package for full-time team members including :

Hourly Wage : $19-$24 / hour depending on experience and skillset.

Schedule : Full time - Must have a weekend day availability. The ability to work swing shifts is a plus.