IT Business Analyst

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction : Robertson is seeking a skilled IT Operations Analyst to join our client.

Contract Period : 12 months with potential to extend or convert

Pay Rate : $20 per hour

Location : Lexington, SC

Location Type : Onsite

Rotational Schedule : Must be able to work 5x a week any day of the week, 40 hrs in total

Job Responsibilities :

• Respond to a variety of inbound colleague calls / emails
• Ensure accurate and detailed problem documentation / ticketing
• Provide timely escalation and follow-up with support groups and colleagues
• Identify and escalate wide-impact or potential wide-impacting outages
• Identify trends and opportunities for improvement as well as provide ongoing feedback
• Build ongoing support proficiency for other skills and applications

Experience & Qualification Requirements :

How to Apply : If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.