PATIENT ENGAGEMENT SPECIALIST

Job Description

Job Description

POSITION DESCRIPTION

JOB TITLE : Patient Engagement Specialist

DEPARTMENT : Quality

REPORTS TO : Director of Population Health

FLSA STATUS : Exempt

CREATED DATE : 3 / 20 / 17

REVISION DATES : 01 / 29 / 19

POSITION SUMMARY

The Patient Engagement Specialist supports and participates in the Patient Centered Medical Home (PCMH) concepts of care coordination and team-based care. The Patient Engagement Specialist will assess, plan, implement, coordinate, monitor, and evaluate healthcare options and services with the goal of increasing the likelihood of improvement to the health status of identified populations across the practice. In addition, this job is responsible for stratifying patient populations, applying the appropriate engagement tactics to support the stratified population to close care gaps, promote wellness screenings, ultimately minimizing potential health risks.

KEY RESPONSIBILITIES

Collect data on quality metrics and track as required for improvement efforts the assigned patient population listed below :

• Hypertension
• Diabetes
• Asthma
• Pediatrics
• Behavioral Health
• Women’s Health
• HIV
• Dental

Participate in process / quality improvement initiatives to achieve targets as defined by organizational goals and objectives

Directs outreach to targeted patients with the goal of meeting identified goals and targets for the stratified population

Track activities, outreach efforts, and care results and tracks in appropriate database

Makes multiple attempts to reach patients in specific patient populations and sets goals within scope of the engagement process

Creates and cultivates relationships in specific patient populations

Gathers and manages quantitative and qualitative patient data using Electronic Health Records, population registries, and evidenced-based assessment tools

Provide data management, coordination, and patient outreach as needed for specific target patient populations

Use internal and external resources (such as claims, Managed Care Organization patient registries, referrals, and pharmacy data) to identify accurate, successful modes of communication with unreachable or hard-to-reach members

Respond to inquiries from the practice regarding outcomes of outreach calls to patients

Identify, document, and mitigates patient barriers to improved outcomes

Prepares and submits reports on the progress of engagement efforts as directed

Other duties as required

JOBS THIS POSITION DIRECTLY SUPERVISES

If no supervisory duties, leave blank.

POSITION REQUIREMENTS

Education : Bachelor’s degree preferred

Experience :

Licenses or Certifications : Certified Medical Assistant (CMA) certification

Mental Requirements

Level 1 – Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.

Level 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.

Level 3 – Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and / or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.

Physical Requirements

Activity

Approximate % of Time

Comments

Sitting

50%

At phone / desk / computer a great deal of time.

Standing

25%

Talking to patients and doctors

Walking

25%

Walking through the clinic to engage patients in waiting room, treatment rooms, etc… Walking to engage with the various care teams in the clinic

100%

Approximate percentage of time spent lifting, pulling and / or pushing : 5%

Maximum number of pounds required (with or without assistance) : 30 lbs.

Types of objects the incumbent is required to lift / pull / push.

Machines and Equipment Used :

Machines, Equipment, Tools

Approximate % of Time

Degree of Hand : Eye Coordination Required

1. Computer

Varies

Normal

2. Telephone

Varies

Normal

3. Photocopier, fax machine

Varies

Normal

Approximate percentage of time incumbent spends in “on-the-job” travel , excluding commuting to regular work location : Between 5% - 30%, depending on specific work assignment.

Working Conditions

Typical office environment on day-to-day basis; regular exposure patients or family members that may be emotionally unstable; exposure to patients with infectious disease or contagious illness