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Charles Hotel In Harvard Square - Room Service Server

Charles Hotel In Harvard Square - Room Service Server

Aimbridge HospitalityCambridge, Massachusetts, United States, 02138
2 days ago
Job type
  • Full-time
Job description

Información disponible en español a continuación.

The Room Service Server is responsible for taking and delivering customer's In-Room food and drink orders, serve food and beverages, prepare itemized checks, and accept payments providing the highest quality service while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation.

El Mesero de Room Service es responsable de tomar y entregar ordenes de comidas y bebidas En-Cuarto, servir comidas y bebidas en cuarto, preparar cuenta y aceptar pago ; proveer el servicio de más alta calidad posible a los huéspedes y a los meseros mientras mantiene los niveles más altos de limpieza y saneamiento durante las horas de operación.

QUALIFICATIONS :

  • High School diploma or equivalent and / or experience in a hotel or a related field preferred.
  • Alcohol Awareness Certification (must comply with State regulations)
  • Food Handlers certification (must comply with State regulations)
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations.
  • Se prefiere diploma de Escuela Superior o su equivalente y / o experiencia en un hotel o campo relacionado.
  • Certificación para manejar alimentos y Certificación para Servir alcohol (debe cumplir con requisitos del Estado)
  • Tiene que poder expresar claramente información e ideas.
  • Tiene que poder evaluar y seleccionar entre varias opciones alternativas rápida y acertadamente.
  • Tiene que poder trabajar bien bajo presión.
  • Tiene que poder bregar efectivamente con problemas en el trabajo, incluyendo el poder anticipar, evitar y resolver problemas cuando sea necesario.

JOB RESPONSIBILITIES :

  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Comply with certification requirements as applicable to position to include Alcohol Awareness, Food Handlers, Safety, etc.
  • Perform opening and closing side work according to Aimbridge Hospitality standards to ensure that guests are served promptly and efficiently.
  • Serve guests with all food and beverage requirements in a warm, friendly, courteous and professional manner.
  • Ensure that the room service area and Cafe wait station is kept clean and tidy.
  • Follow Aimbridge Hospitality's portion control and checking procedures precisely.
  • Be familiar with the operation of the P.O.S. system.
  • Carry out cashiering functions in closing checks and servicing the guest.
  • Follow all state liquor laws.
  • Maintain a warm, friendly demeanor at all times.
  • Ensure that all hallways are free from service debris and that all room service trays are brought back to the kitchen for breakdown and bussing.
  • Perform other tasks / jobs as assigned by the supervisor or manager.
  • Access to back of house areas of the hotel and sensitive information
  • Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank
  • Interact and occasionally have unsupervised contact with guests and / or colleagues
  • Access and control to sensitive areas in the hotel premises, including Master Keys and / or guestrooms, Storage / Liquor Room, and secured file cabinets

    • Maintain a high level of trust and responsibility

    Represent the company with certain level of reputation and good character as well as exercise sound judgement

  • Cumplir en todo momento con las normas y reglamentos de Aimbridge Hospitality para alentar operaciones de trabajo seguras y eficientes.
  • Cumplir con los requisitos de certificación requeridos para la posición incluyendo certificado para manejar alimentos , certificado para servir alcohol, seguridad, etc.
  • Llevar a cabo los deberes de abertura y cierre de acuerdo con las normas de Aimbridge Hospitaltiy para asegurar que los huéspedes sean servidos pronta y eficientemente.
  • Servirle a los huéspedes todas las bebidas y los alimentos pedidos de manera calurosa, simpática, cortés y profesional.
  • Asegurar que el área de room service y la estación de los meseros del Café se mantengan limpias y nítidas.
  • Seguir precisamente los procedimientos de Aimbridge Hospitality para el control de porciones y el procesado de cuentas / cheques.
  • Estar familiarizado con la operación del Sistema Punto de Ventas (P.O.S.)
  • Llevar a cabo funciones de cajero para cerrar los cheques y servir al huésped.
  • Observar todas las leyes estatales sobre las bebidas alcohólicas.
  • Mantener un comportamiento caluroso y simpático en todo momento.
  • Asegurar que los pasillos estén libres de escombros relacionados con el servicio y que todas las bandejas de room service sean regresadas a la cocina para ser desmontadas y limpiadas.
  • Llevar a cabo otra tarea según asignada por el supervisor o gerente.

    • After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

  • Now offering  Daily Pay ! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

    • PROPERTY INFORMATION :

    The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table. The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England décor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event. Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.

    Application deadline for Colorado positions :

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    Hotel Harvard Square • Cambridge, Massachusetts, United States, 02138