Customer Experience Center Manager - Printing Industry

Customer Experience Center Manager

Role Objective

To lead operations and execution within Vanguard's Customer Experience Center with urgency, accountability, and sales-minded collaboration. This person will be directly responsible for producing timely, color-accurate samples and compelling customer demonstrations that support the sales team in closing deals and driving company growth.

Job Posting Summary

We're Hiring : Customer Experience Center Manager

Vanguard Digital is seeking a high-performance print industry professional to lead execution in our Customer Experience Center (CEC) - someone who doesn't just run a demo room but understands the role it plays in closing deals and driving revenue.

In this role, you'll work hand-in-hand with the sales team, taking ownership of timely, accurate, and visually impressive sample production and live demonstrations. You'll act with urgency, knowing that every sample request is a sales opportunity.

We need someone who :

• Brings deep technical knowledge of UV / wide-format printing, RIP workflows, color profiling and media
• Thrives under deadlines, manages their time efficiently, and gets it done without excuses
• Is confident on camera and in person, knowing when to listen, when to present, and how to read the customer
• Takes personal pride in supporting sales success and wants to see the company grow because of their impact
• Has experience running demo rooms or managing PSP production, ideally in a fast-paced, sales-supportive environment

If you're tired of "just doing print work" and ready to play a strategic role in helping customers say yes, this is the opportunity.

Key Qualifications & Traits

Detailed Job Description

Position Summary :

The Customer Experience Center Manager will oversee day-to-day operations of Vanguard's Customer Experience Center, acting as both a technical lead and a strategic enabler for the sales team. This individual will ensure every sample and demonstration reflects the quality, reliability, and innovation that Vanguard is known for - delivered on time and to spec.

Core Responsibilities :