Assistant Store Manager (Sur La Table)

Assistant Store Manager (Sur La Table)

With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason to roll up our sleeves and create happiness through cooking and sharing good food.

The Assistant Store Manager contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports a General Manager (GM) or a Store Manager (SM) in the achievement of sales goals, store operations, and the staffing and performance management of all retail employees. The Assistant Store Manager reports to either a General Manager (GM) or Store Manager (SM).

Job Duties and Responsibilities

• Models and holds employees accountable to customer service standards.
• Contributes to an environment where employees are informed and capable by supporting and / or delivering training for all employees.
• Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.
• Supports the GM or SM in proactively staffing the store according to retail census and fluctuations in seasonal business needs.
• Works as a part of a high-performing team to achieve store's sales plan. Supports sales driving initiatives, creates daily agendas and directs selling activities as Manager on Duty.
• Provides coaching in the moment and performance feedback to employees. May assist the GM or SM in delivering formal performance reviews.
• Seeks opportunities to increase topline retail sales and directs employees to execute sales driving initiatives.
• Anticipates and solves problems by taking decisive action, follows up with the GM or SM.
• Ensures the accuracy and integrity of employee information including, but not limited to, Time and Attendance records and personal data.
• Manages deliveries according to standard operating procedures (SOPs). Drives and manages inventory events. Controls shrink and retail supply expenses.
• Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.
• Ensures adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy.
• Appropriately partners with the GM or SM, HQ Retail Operations, Human Resources and other departments as needed or necessary.
• Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office.
• Additional responsibilities as assigned by GM or SM.

Essential Functions

Experience and Required Qualifications

Sur La Table Core Competencies for Everyone

Pay Range & Benefits

This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.