Youth Program Coordinator

Job Description

Job Description

Position Summary

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening the community through youth development, healthy living, and social responsibility. The Programming Coordinator of Berkshire Family YMCA intentionally fosters a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined while creating an engaging member culture.

Our Culture

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming : we are open to all. We are a place where you can belong and become. We are genuine : we value you and embrace your individuality. We are hopeful : we believe in you and your potential to become a catalyst in the world. We are nurturing : we support you in your journey to develop your full potential. We are determined : above all else, we are on a relentless quest to make our community stronger beginning with you.

Essential Functions

• Present a professional image to all employees, members, and the public.
• Wear lanyard with nametag and adhere to dress code standards.
• Greet members, potential members and staff in a courteous, professional and friendly manner, striving for excellence.
• Be enthusiastic towards members by learning their names and expressing an interest in their YMCA activities. Make sure no member is left unattended.
• Respond to members' needs. Contact appropriate personnel when necessary.
• Direct complaints in a courteous manner.
• Follow proper procedures for group memberships, nationwide membership and guests who come in to use the facility by properly checking them in at the Welcome Center desk.
• Deliver cause-driven tours for prospective members.
• Promote membership and program enrollment and volunteer opportunities.
• Enhance the athletic skills and abilities of young athletes through quality coaching, training sessions, and competitive opportunities.
• Instill important values such as teamwork, discipline, perseverance, healthy living and sportsmanship in young athletes through participation in organized sports.
• Engage with the local community by providing youth sports programs that promote physical activity, healthy competition, and positive youth development.
• Encourage parental involvement and support by providing opportunities for parents to volunteer and attend games.
• Enforce Y rules and conduct throughout the Y.
• Follow volunteer protocols and procedures.
• Maintain sufficient verbal, written, and digital communication with team members and supervising staff.
• Attend all staff meetings and in-service training.
• All other duties assigned by management.

Specific Job Duties

Equipment and Software

Qualifications

WORK ENVIRONMENT & PHYSICAL DEMANDS :

Cause-Driven Leadership® Competencies

Mission Advancement : Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them.

Collaboration : Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Employee will take the initiative to assist in aiding development in others.

Operational Effectiveness : Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth : Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.