Family Bridge Community Health Worker

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

At Bridgeport Hospital, we are committed to providing quality medical care and treatment that is coordinated and centered on the patient's specific needs. We strive to achieve benchmarks as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of Bridgeport Hospital are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients.

Under the supervision of the Program Director, provides community service navigation for Family Bridge families. Responsibilities may include engaging patients, and families and helping individuals navigate and access community services, and resources. The Community Health Worker will provide education and advocacy to assist individuals with accessing services. The Community Health Worker must demonstrate a commitment to providing support to families in medically underserved communities and must demonstrate outstanding customer service and the key behaviors, outlined in the Yale-New Haven Hospital core success factors and standards of professional behavior. The Community Health Worker will be providing services in a home setting, so comfort with autonomy and home visiting is a must.

EEO / AA / Disability / Veteran

Responsibilities

• 1. Engages individuals during street / community outreach.
• 2. Provides education on healthy behaviors during street outreach, advocacy, referral, and support.
• 3. Encourages healthy lifestyles for individuals, families, and communities through health promotions, outreach, and marketing.
• 4. Inform individuals and families about resources that they would benefit from receiving, refer to resources that they might be eligible to receive, and assist with navigation of the process.
• 5. Assists clients in accessing health-related services, including but not limited to obtaining a medical home, providing instruction on the appropriate use of the medical home, and overcoming barriers to obtaining needed medical care and / or social services.
• 6. Coach and assist patients with MyChart sign up.
• 7. Continuously expands knowledge and understanding of community resources and services. Facilitates client access to community resources, including locating housing, food, clothing, financial assistance resources, providers to teach life skills, and relevant mental health services. Assists clients in utilizing community services, including scheduling appointments with social services agencies and assisting with the completion of applications for programs for which they may be eligible.
• 8. Travels extensively to, outreach destinations, various agencies, and other community locations.
• 9. Provides patient reminder calls and follow up calls for all appointments and / or referrals to community resources.
• 10. Documents all client interactions in an electronic database with accurate notes indicating interactions with patients, documentation may include face-to-face visits, telephone communication, action plans, and letters mailed.
• 11. Maintains records of coordination of care, outreach, patient support, and / or care management activities for reporting and tracking purposes and completes all documentation.
• 12. Attends and is prepared for scheduled supervision, team meetings, staff meetings, or rounds.
• 13. Seeks additional supervision or consultation as needed and follows through with supervisory directives.
• 14. Builds and maintains positive working relations with clients, providers, and agency representatives as appropriate to ensure each patient receives comprehensive service.
• 15. Ability to work collaboratively and effectively with the care team to include patient navigators and clinical staff.

Qualifications

EDUCATION

High School diploma / GED Required. College degree preferred. Excellent organizational skills and attention to detail. Bilingual Spanish / other strongly preferred.

EXPERIENCE

A minimum of 1-3 years' experience preferably in health care, human service setting, or customer service. Must have a valid driver's license and reliable transportation. Home visiting experience preferred. Experience with Epic preferred.

LICENSURE

Community Health Worker Certification preferred or able to complete within one year of hire.

SPECIAL SKILLS

Bi-lingual candidates are preferred. Valid driver's license needed

PHYSICAL DEMAND

Ability to lift 10-15lbs

YNHHS Requisition ID

145138