VP, Timeline Management

Job Description

Job Description

About Us

At Finance of America, we help homeowners unlock the joy that comes from realizing the full potential of their retirement. Many people have significant wealth tied up in their homes and want to use it meaningfully in their next chapter. Our unique range of reverse mortgages allow homeowners 55+ to access that wealth while maintaining control over their home and financial future. With options tailored to their unique goals, we provide the financial flexibility they need to move forward with confidence.

Finance of America is guided by five values : We are customer obsessed, they are why we exist. We raise the bar. We take extreme ownership. We practice genuine collaboration. And we unleash our excellence. Together we are actualizing our vision to be the most beloved brand for homeowners in their next chapter.

To learn more about us, visit www.financeofamerica.com

Purpose of Role

Responsible for overseeing and optimizing the operational performance of HECM Assignments, Default Administration functions, Foreclosure and Bankruptcy for Finance of America. Oversees key workflows related to HUD assignment eligibility and post-default timeline management, ensuring regulatory compliance, operational efficiency, and risk mitigation. Maintains the financial integrity of the loan portfolio while safeguarding institutional interests through strategic oversight and continuous process improvement.

Key Responsibilities and Expectations

• Directs and oversees all activities related to HECM Assignments, default servicing administration, foreclosure, and bankruptcy functions.
• Formulates and executes strategies to effectively manage and minimize loan assignment and or default timelines, aligning with the organization's goals and risk tolerances.
• Identifies and implements process improvements, automation, and technology enhancements to streamline operations, enhance efficiency, and improve overall departmental performance. This can include initiatives like migrating loan systems or implementing robotics and automation.
• Leads risk management initiatives, ensuring the identification and mitigation of potential servicing risks within the servicing portfolio.
• Ensures strict adherence to all applicable laws, regulations, policies, and investor / insurer guidelines (e.g., Fannie Mae, Freddie Mac, FHA, VA) related to loan servicing and default management.
• Builds, mentors, and guides a high-performing default servicing team, including managers and staff, fostering a culture of accountability and continuous improvement.
• Manages hiring, training, performance reviews, and compensation adjustments.
• Develops and maintains strong relationships with key stakeholders, including subservicers, vendors, attorney network, investors, regulatory bodies, and industry partners.
• Develops and provides regular reports to the executive team and other leadership on portfolio status, operational KPIs, and relevant metrics.
• Conducts in-depth portfolio reviews to identify emerging trends, opportunities, and risks.
• Handles escalated inquiries and issues, ensuring timely and effective resolution.
• Selects and manages relationships with external vendors supporting default servicing operations.
• Stays abreast of industry trends, technology advancements, and regulatory changes in loan servicing and default management.
• Performs other duties as assigned.

Reports To

Direct Reports

Qualifications - Experience / Skills / Competencies

Qualifications - Education - Required

Qualifications - Education - Field(s) / Profession(s)

Qualifications - Education - Preferred

Compensation

The base salary range for this position is ($150,000 - $180,000) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate’s work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP.

Additional Information

The application deadline for this job opportunity is 10 / 13 / 2025.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and / or expression, marital status, veteran status or other characteristics protected by law.