Data Services Manager (Boston)

The Manager, Data Services, is a member of the New England Aquarium's (NEAq) IT Department and will oversee the transition of the team's fundraising database (Raiser's Edge NXT) as it is implemented across the organization to become the organization's CRM. The position will be responsible for administering the application, ensuring data integrity, integration with other systems and delivering reporting and analysis. Additionally, they will oversee the development and implementation of standard operating procedures related to NXT, supporting the organization's fundraising, constituent engagement, and communications goals. This role emphasizes cross-functional collaboration, working closely with colleagues across departments to ensure smooth coordination, shared problem-solving, and alignment on organizational priorities.

This is a full-time regular position offering a comprehensive benefits package. The schedule will be Monday-Friday 9 : 00 am - 5 : 00 pm with the option for a hybrid schedule, working some days on-site and some days remotely. Remote days are only available for residents of MA, RI, NH, ME, NY and VT.

ESSENTIAL FUNCTIONS

Database Management

• Serve as primary system administrator and product owner of Raiser's Edge NXT (Customer Relationship Management Application)
• Oversee the integration of Raiser's Edge NXT with key organizational applications-including ACME, Luminate Online, and Dexibit-through API management and synchronization processes (ImportOmatic), ensuring NXT functions as the organization's primary Customer Relationship Management (CRM) system.
• Collaborate with all NEAq teams to ensure data is being captured in the new platform to drive strategy and ensure donor, prospect, and membership activity is accurate, up to date and consistent between RE NXT, ACME, and additional systems.
• Responsible for system administration of NXT, including management of accounts, security permissions, pricing, donor prospecting, system documentation, training, troubleshooting, and reporting APIs upgrades
• Establish and oversee data governance policies and procedures to ensure the accurate collection, entry, and maintenance of data. Governance practices should comply with all applicable laws and regulations and align with best practices in the non-profit industry.
• Maintain relationships with Blackbaud and other vendors to support the product, implement enhancements, and manage feature upgrade projects.
• Work with internal departments and individuals to troubleshoot issues.
• Analyze data, generate necessary reports and dashboards for stakeholders. Use data to drive strategy, aligning outcomes with Development, constituent, and organizational objectives.
• Create and maintain documentation, knowledge bases, and training materials.
• Create documentation including training materials for stakeholders; Train new staff that use the system. Assess current and future training needs by engaging with end users and compiling feedback to improve the configuration of RE NXT, Luminate Online and related platforms.
• Promote a data-driven culture across the organization by encouraging the strategic use of data in decision-making and operations. Coordinate with external vendors (e.g., Blackbaud, DNL OmniMedia, ACME, Omatic) to troubleshoot issues, perform NXT and Luminate Online maintenance / upgrades, and implement strategic enhancements to identify strategic opportunities and optimize system capabilities.

Queries, Reports, and Analysis

Gift Processing

QUALIFICATIONS

Minimum Training and Experience

Knowledge, Skills and Abilities

For more information and to apply online please visit : http : / / neaq.applicantpro.com / jobs /

The New England Aquarium is committed to an inclusive workplace culture and is an Equal Employment Opportunity Employer, as defined by the EEOC. Here, we foster a culture of respect and inclusion. We strive to engage and inspire a broad audience with our efforts to protect the blue planet. We believe that an inclusive workforce provides diverse experiences, skills, and perspectives that enrich our programs, strengthen problem-solving, add creativity, and enhance our workplace culture.