Audio Visual/Information Technology (AV/IT) Program Manager

IM Solutions is a trusted provider of innovative technology solutions, specializing in advanced Audio Visual and Information Technology (AV/IT) systems since 2002. We are committed to delivering superior customer service and cost-effective solutions to meet our clients' business technology needs. IM Solutions is located on the Space Coast of Florida just minutes from beautiful east coast beaches.

IM Solutions is searching for an AV/IT Program Manager responsible for overseeing and coordinating the AV/IT Installation department (installatio, engineering and service/maintenance) with a focus on quality, profitability, safety, and customer satisfaction. This position has tremendous growth opportunity including incentives to business ownership based upon performance and leadership ability. The ideal Program Manager will have strong leadership skills, experience in technology-based project management, entrepreneurial experience and/or spirit and a commitment to upholding our company's core values.

Reports to: Operations Manager

Key Responsibilities:
1. Program Management:

• Coordinate, manage and prioritize all projects and company related tasks and resources on a daily basis for three departments - Installation, Engineering and Service/Maintenance.
• Lead and manage department managers to achieve KPI success criteria.
• Maintain project scope, schedule, and budget to ensure on-time and within-budget completion

2. Team Leadership and Development:

• Manage AV/IT resources, including staffing levels, training, and utilization on projects.
• Provide leadership and guidance fostering a culture of collaboration and continuous improvement.
• Establish and enforce standards, policies, and procedured toenhance operational; efficiency and maintain a safe and healthy work environment.

3. Customer Relationship Management:

• Act as the primary point of contact for customers to maintain relationships and ensure satisfaction.
• Address customer issues promptly and effectively, striving to enhance the customer experience.

Required Qualifications:

• Strong organizational and leadership skills managing team of 15 or more people
• Minimum of 10 years of experience in Audio Visual and IT project management and construction methodology
• Must have a stong understanding of Audio Visual and low voltage systems
• Must have a ston understanding of IT networks and standards
• Commitment to people management with dignity and respect
• Entrepreneurial experience and/or spirit
• Excellent written and verbal communication skills
• Adaptability to technology advancements and changing project requirements
• Proficiency in MIS tools such as ERP, BMS, CRM, and MS Office
• Knowledge of best project management practices and problem-solving abilities
• Project Management Professional (PMP) or technical degree preferred

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