CLUB ACCOMMODATIONS MANAGER

Overview

Fisher Island Club is looking to hire a full-time Club Accommodations Manager in an upscale resort environment. The club offers competitive wages and a comprehensive benefits package, including medical, dental, vision, a 401(k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals.

Accessible only by ferryboat or private yacht, Fisher Island Club Hotel & Resort features a private membership-only club with a boutique property consisting of historic and reimagined cottages, villas, and guesthouse suites, located near beaches, dining venues, spa, marina, and more. The club emphasizes high-level service and staff well-being as core values and offers career growth opportunities.

This position plays a key role in the daily interaction and direction of all staff members. All tasks and assignments are aimed at achieving departmental / club operational goals and supporting the club's vision.

Primary Responsibilities

• Maintain standards of member / guest services consistently.
• Ensure staff operate at peak efficiency to maximize cottage availability with minimal overbooking.
• Ensure front office records are accurate by communicating with other departments.
• Ensure all front office systems and control procedures comply with Club policy and procedures.
• Hire, discipline, and address performance-related matters in accordance with Club policy and applicable laws.
• Monitor payroll for the accommodations staff and other expenses in line with the departmental budget.
• Maintain open and clear communication with all internal departments.
• With night audit staff, ensure timely and accurate reporting of daily operating results and related revenue / expense statistics.
• Handle member / guest concerns related to service and payment.
• Attend meetings in the Director of Member Accommodations' absence to determine information affecting cottage operations.
• Prepare agendas and manage meetings as directed by the Director.
• Train club cottage staff on new department policies and procedures to ensure smooth operation.
• Maintain and update department policies and procedures.
• Prepare weekly payroll and staff work schedules.
• Maintain operation manuals and logs.
• Assist with hiring, training, and supervising club accommodations staff.
• Troubleshoot problems to prevent recurrence and improve procedures.
• Handle or refer member concerns or complaints per Club policy and standards.
• Report and document safety hazards or unsafe practices to management.
• Participate in member interactions / events and other assigned duties.
• Remain knowledgeable about all Club amenities and venues to promote them to members and guests.

Other Functions

Minimum Qualifications

Knowledge, Skills, and Abilities

Working Conditions

Physical Demands

This description is not exhaustive; management reserves the right to revise duties as needed. The Club operates seven days a week, 24 hours a day, and shifts may be rescheduled according to business needs.

Seniority level

Employment type

Job function

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