In Room Dining Server

Job Description

Job Description

We are looking for a friendly, positive, service-oriented, highly energetic, and self-motivated In-Room Dining Server to join our team. Shifts typically begin at 430pm for PM shifts. This position's primary function is to prepare orders, set trays, and deliver items to guest rooms in an attentive and efficient manner while adhering to the standards set by Hilton Brand Hotels and providing excellent quality service. To be successful in this role, you should have customer service skills and experience with food and beverage.

Compensation for this role includes a base rate plus earned gratuities, which could result in pay in excess of $20 / hour.

Compensation : $5 plus gratuities

Responsibilities :

• Set tables and trays according to the type of food ordered and the brand service standards
• Perform opening and closing duties for in-room dining
• Clean / remove trays from guest rooms and corridors
• Serve guests their food & beverage in a prompt and courteous manner
• Present accurate checks to guests and complete the payment process
• Maintain knowledge of all food & beverage items and their specifications, including price, ingredients, etc.
• Communicate with each guest to ensure satisfaction with the food & beverage provided
• Maintain the cleanliness of work areas and ensure adequate stock of supplies
• Ensure adequate and clear communication with the Culinary team
• Perform any other duties as assigned by the supervisor on the property

Qualifications : Skills :

Schedule :

Experience :

About Company

Our lakeside hotel is located in Charlotte, NC, a half-mile from The University of North Carolina at Charlotte and steps from The Shoppes at University Place. PNC Music Pavilion and the Charlotte Motor Speedway are 10 minutes away. Features include a seasonal outdoor pool, patio seating with fire pits, a café serving Starbucks coffee, an on-site restaurant / bar, 20,000 square feet of meeting / event space, a 24-hour fitness center, and walking trails. Since 1987, Hilton Charlotte University Place has continued to welcome guests from all over the world for meetings, conventions, social gatherings, weddings, and more!