Landscape Design Consultant

Job description

Company Objective : At Liberty Landscape Supply (LLS) our goal is to be the best landscape supply company in the Northeast Florida and Southeast Georgia area as measured by customer retention, satisfaction, overall customer, and organizational growth, and by meeting and exceeding customer expectations every single day.

Position Objective – Design Consultant : The primary objective of the Design Consultant is to engage with our customers to offer them solutions in completing their design and installation projects. This may include some or all of design, consultation, guidance, estimating, project management and / or other services that the company may offer.

The responsibilities of the Design Consultant are :

• It is expected that the Design Consultant will help increase sales.
• Help customers with landscape solutions. Make sure every customer is met and greeted with a smile and ask if we can help them.
• Escorting customers throughout the yard, making suggestions and listening intently, and with care, to what they are looking for and concerned about.
• Providing information on products, including how to care for product, watering and sun needs and any other information that will assist in educating the customer on the product or products they are purchasing.
• Help customer make selections by building customer confidence, offering suggestions and opinions and educating the customers.
• Conducting complimentary consultations on customer properties to better educate them on their landscape
• Offer design services and recommendations to customers
• Answer the telephone in a friendly and courteous manner making your best attempt to answer questions and solve problems.
• Become proficient in our POS system and with our digital design software including preparing sales receipts and invoices, as necessary. One of our company goals is to get customers in and out as quickly, simply, and easily as possible.
• Support the sales manager or General Manager as / heshe works with regular landscape customers to establish long-term mutually beneficial relationships that allow LLS to adapt to changing customer needs.
• Pull and tag materials for customers / jobs and push plants into inventory after receiving them.
• Assist in ordering materials for some projects.
• Manage project installations and coordinate details with store management teams.
• Collect deposits and payments from customers.
• Manage and fix concerns, deficiencies, faulty or incomplete work.
• Other duties as assigned.

Hourly Expectations :

Typically, the Design Consultant position is Monday-Friday, although some exceptions may occur due to weather, customer needs or other situations. Hourly Design Consultants will arrange their schedule with their manager and will typically work 40-45 hours per week, although there will be weeks that fall outside of this range. Salaried Design Consultants will typically work 45-50 hours per week and start and end times will be determined by the manager.

Design Consultant Competencies for Success

1. Accountability - Takes ownership; accepts responsibility and shares credit. Holds oneself and others accountable to results. Has an efficient and forward-thinking team.

2. Communicates Effectively – Communicates in a clear and effective manner; is an active listener that is attentive, interactive, and committed.

3. Customer Experience – Begin and end with the customer in mind. Always strive to make things easier. Follow up and follow through. No homework for the customer. Has a sense of urgency.

4. Makes Good Decisions- Shows a critical thinking approach. Understands upside and downside risks. Considers company assets and customer interests. Considerate of teammates.

5. Self Awareness & Coachability - Willingness to receive constructive criticism while integrating feedback to drive growth and change within ourselves and others. Wants to get better.

6. Instills Trust- Gains the confidence and trust of others through honesty, integrity and authenticity. Can be counted on to build company culture and to do the right things, even when it’s hard.

7. Sense of Urgency - Consistently gets off to a good start. Addresses problems aggressively and proactively. Avoids and / or wraps up loose ends.

8. Manages Conflict - Listens, understands the core of the conflict, and reacts swiftly in order not to allow the situation to fester. Run towards our problems!

9. Takes Initiative - Does things without being told, finds out what needs to be known. Keeps going when the things get tough. Spots and takes advantage of opportunities that others pass by.

Job Type : Full-time

Pay : $45,000.00 - $60,000.00 per year

Benefits :

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Schedule :

Day shift

Weekends as needed

Supplemental Pay :

Commission pay

Work Location : In person