Passenger Service Lead (BGR, Maine)Choice Aviation Service Inc • Bangor, ME, US
Passenger Service Lead (BGR, Maine)
Choice Aviation Service Inc • Bangor, ME, US
30+ days ago
Job type
- Full-time
Job descriptionAble to work efficiently as part of a team, as well as independently. Work well under pressure Enthusiastic about customer services Communication Skills Able to deal with people sensitively, tactfully, diplomatically, and professionally. Strong work ethic and positive team attitude Ensure check-in counters are set up before check-in opens and prepare gate and arrival paperwork. Take direction from the supervisor to lead performance at check in counter, arrivals, departures, etc. Verify all post departure paperwork. Conduct audits and inspections as required. Abide by and ensure integrity of all airline and company policies and procedures. Coach, mentor, and train new staff upon completion of classroom and online training through on-the-job training Take responsibility for the Lead role, and professionally represent the company and the airline client. Maintain communication with the various stakeholders and communicate effectively to enhance the operation. Safety Management System – SMS must be generated and sent out within 3 hours of occurrence. Participate and engage in required meetings. Perform other customer service duties as required. Maintain Quality Assurance oversight for operational issues relating to output and safety, providing suitable corrective and / or preventative actions where necessary. Ensure employees are adequately trained in Quality Assurance to understand, implement, and maintain all quality objectives as outlined within our Quality Management System. Cooperate fully with Inspectors to achieve quality inspection commitment. Must possess a High School Diploma or equivalent. Must be at least 18 years of age. Worked as a passenger service agent for at least three (3) months. Ability to perform basic math calculations with time constraints and have attention to detail to ensure optimal accuracy for load plans. Must successfully complete airline specific training programs and recertification Perform required airline and company audits upon request. Computer skills required. Must be able to lift up to 70 lbs. if required. Must be able to stand, lift, bend, for extended periods. Must be willing to work with operational noise levels and within the busy airport environment. Must be flexible to work various shifts, weekends, or irregular shifts and required to stay if the operation is delayed or late.
Job Description
Job Description
Job Description : Passenger Services Lead
Summary
The Passenger Services Lead assists in communicating policies and procedures within their operation. They assist with directing and coordinating activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. The employee must consistently display a professional and positive image. “Lead by Example” concept is strongly promoted.
Leads must report to work on a regular and timely basis, report directly to the passenger service supervisor.
- Relay instructions from Operations to all customer service agents.
- Actively participates in the Safety Management System (SMS)
- Performs all functions of a passenger service agent, as needed.
- Ensure employees are following uniform, appearance, and personnel protective equipment policies (uniform cleanliness, jewelry, professional appearance, etc.)
Core Competencies
Job Duties
Provide guidance to trouble shoot issues and mentor the passenger service team.
Requirements
May include weekends, holidays and weeknights.
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Lead Passenger Service • Bangor, ME, US
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