Technical Program Manager

Job Description :

Key Responsibilities :

• Lead the end-to-end planning and execution of the OASIS platform’s customer onboarding program, implementing best practices across all phases of the program lifecycle.
• Develop and maintain detailed program schedules that capture timelines, interdependencies, resource requirements, risks, issues, and key deliverables.
• Responsible for creating and developing a customer onboarding playbook and manage the overall customer onboarding process.
• Collaborate closely with Product Management to understand business needs, technical requirements, onboarding needs and requirements for customers.
• Facilitate effective alignment across engineering, product, architecture, and leadership stakeholders especially ahead of major customer checkpoints and product releases.
• Deliver clear, concise, and proactive communications, translating complex technical topics into structured updates tailored for diverse audiences, including executives.
• Foster strong cross-functional relationships to ensure coordination across teams, resolve bottlenecks, and enable a culture of transparency and continuous improvement.
• Guide teams through ambiguity, shifting priorities, and change while serving as a calm, solution-oriented leader during periods of transformation and scale.
• Capture key program insights and retrospectives, documenting lessons learned and championing operational and delivery improvements.
• Support the evolution of OASIS delivery frameworks by introducing scalable, repeatable practices that elevate quality, velocity, and stakeholder confidence.

Ideal Background :