Office Manager

Job Description

Job Description

Benefits :

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Health insurance
• Paid time off

Job Responsibilities

Staff Management : Hiring, training, scheduling, directing, and supervising office staff.

Patient Relations : Greeting patients, resolving complaints, overseeing appointment scheduling.

Financial Oversight : Handling billing, payroll, processing insurance claims, and maintaining the practices budget and accounts.

Regulatory Compliance : Ensuring compliance with OSHA, HIPAA, state, and federal regulations.

Office Operations : Maintaining and updating patient records, managing supplies and inventory, and implementing office procedures.

Marketing & Communication : Managing public relations, marketing efforts, and internal / external communications.

Education and Experience Requirements

High school diploma or equivalent; an associates or bachelors degree in business or healthcare administration is often preferred.

Several years of experience in dental or medical office administration is often required.

Training or certification in dental office management or healthcare administration may be advantageous.

Essential Skills

Leadership : Ability to inspire and motivate staff while managing difficult situations.

Communication : Clear verbal and written communication with patients, staff, and vendors.

Customer Service : Professional and patient-focused attitude.

Organizational Skills : Managing schedules, files, financial records, and multitasking effectively.

Technical Skills : Proficiency in dental software for scheduling, billing, and recordkeeping.

Problem-Solving : Ability to resolve issues efficiently and diplomatically.

Additional Qualifications

Experience with electronic health record systems and comprehensive knowledge of dental terminology and procedure codes is often expected.

Some employers may prefer candidates with marketing, technology management, or HR skills.