Ticket / Gate Agent (Customer Service Agent) - PHL

Ticket / Gate Agent

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ticket / Gate Agent, you will be the first to greet our customers, guide them to where they need to go, and assist them on the computer with their ticketing and baggage check-in process. This position is an entry-level position. Our leaders provide mentorship to help advance your career!

Responsibilities include :

• Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation.
• Tagging and lifting baggage from scales to conveyor belts. Some bags will weigh up to 70 pounds.
• Operating loading bridges.
• Opening, closing, and securing aircraft doors.
• Escorting unaccompanied minors and disabled passengers throughout the airport.

Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.

What you need to succeed (minimum qualifications) :

Benefits and Perks to Help You Keep Climbing :

Our culture is rooted in a shared dedication to living our values Care, Integrity, Resilience and Servant Leadership every day, in everything we do. At Delta, our people are our success. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way :

Starting pay : $19.76 per hour

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process.