IT Field Technician

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.

We are now hiring a Full-Time IT Field Technician in Pittsburgh, PA . The IT Field Technician is responsible for providing IT services and support. This role will have a focus on smart home technology.

Starting pay is $50,000 / annually

Responsibilities

• Provide prompt, courteous support company wide, in person, phone, or email
• Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
• Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
• Travel to regional offices to troubleshoot and resolve issues
• Travel to regional homes to install and support smart home technology
• Document, track, and monitor technical problems and solutions
• Inform management of recurring problems
• Check in regularly with regional office managers to review the IT needs of the office and to ensure that all IT equipment is functioning as needed
• Identify and escalate situations requiring urgent attention
• Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation
• Additional tasks and responsibilities may be assigned

Minimum Requirements

Why Community Options?

Send Resumes to : Sarah.Panea@comop.org

Community Options is an Equal Opportunity Employer M / F / D / V

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.