Sr. Operations and Launch Manager (Austin)

We are Comply.

For compliance people.

Comply is the leading global provider of comprehensive regulatory compliance software and solutions for the financial services sector. Our OneComply platform provides an all-in-one approach to address firm and employee compliance requirements through a configurable and scalable software-as-a-service (SaaS) platform coupled with expert consulting services.

Comply serves thousands of financial services clients including Broker Dealers, Investment Banks, Private Funds, RIAs, and Wealth Managers who rely on Comply to power their compliance programs.

The Role :

The Sr. Operations and Launch Manager will lead the planning and coordination of complex, cross-functional product launches and strategic initiatives. Acting as the central point of accountability, this role ensures alignment across Product, Marketing, Sales, Customer Experience, Engineering, Finance, and Revenue Operations.

This individual will own the operational framework for launches tracking deliverables, managing interdependencies, coordinating client-facing communications, and ensuring all stakeholders are prepared and aligned. The Sr. Operations and Launch Manager will play a critical role in disseminating go-to-market strategy and messaging across internal and external teams, ensuring clarity, consistency, and adoption.

Responsibilities :

Launch Strategy & Execution

Lead the planning and execution of 5-10 product launches a year managing launch tier requirements, objectives, milestones, and deliverables across multiple functions

Track all moving parts tied to launches from technical dependencies to operational handoffs ensuring nothing is missed

Establish and manage launch governance and standard operating processes, including full tiered launch requirement checklists, readiness reviews, and go / no-go checkpoints

Serve as the command center for launch status, providing clear visibility to senior and executive leadership

Reports directly into Sr. Director of Product Marketing

Cross-Functional Coordination

Drive alignment across Marketing, Product, Engineering, Client Experience, Finance, Revenue Operations, Legal and Partnerships

Disseminate go-to-market strategy and messaging across all client- and prospect-facing functions

Anticipate risks, surface interdependencies, and proactively resolve issues before they impact timelines

Ensure smooth collaboration between teams, fostering accountability and shared ownership of launch outcomes

Internal and External Communications Management

Identify and escalate product issues that could impact launch timelines, customer experience, or market perception, ensuring rapid resolution through appropriate channels

Coordinate issue response across teams, managing internal communication flow and ensuring customer-facing teams have accurate, timely information during product incidents

Oversee all teams and individual contributors responsible for internal and external communications tied to launches are delivered on time

Build and maintain repeatable frameworks for internal updates and client-facing communications that support adoption, retention, and engagement

Ensure stakeholders across the organization are trained, informed, and equipped to deliver consistent messages to clients and partners

Measurement & Continuous Improvement

Establish frameworks to measure launch performance, adoption, and business impact

Lead post-launch reviews, capturing lessons learned and embedding best practices into future processes

Drive continuous improvement of launch operations to increase efficiency and effectiveness

Qualifications :

7+ years of project or program management experience, with significant exposure to product launches or go-to-market execution in SaaS, fintech, or other complex industries

PMP, PgMP, or similar project / program management certification

Proven track record managing cross-functional initiatives with executive visibility and measurable outcomes

Ability to understand how multiple parts of the business interconnect and influence successful launches

Strong organizational skills, with the ability to manage complexity and bring clarity to competing priorities

Excellent communication skills, capable of influencing stakeholders and coordinating sensitive client communications

Proficiency in project management methodologies and tools (e.g., Asana, Jira, Monday.com)

$120,000 - $130,000 a year

The compensation range for this role is specific to the United States and takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skill sets, training, licensure and certification, and experience. A reasonable estimate of the base salary range for this role would be $120,000-$130,000 plus applicable bonus / benefits offerings, etc as those similarly situated within the Company.

Comply is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.

Applicants must be authorized to work for any employer in the United States. Currently, we are unable to sponsor or take over sponsorship of an employment Visa at this time.

Comply is aware of scammers posing as Comply employees and extending job offers via direct messaging, texts and social media platforms. These are fraudulent and should be treated as such. To learn more about this, please review our Statement of Fraudulent Job Offers.