ServiceNow Systems Engineer

Job Description

Job Description

ServiceNow Systems Engineer

Location :  Remote with a high preference for candidates who are local to the DC, MD, VA area

Citizenship Required :  Yes

Clearance Type :  Secret

Positions Available :  1

Salary Range : $130,000 - $140,000

At Cloudshape our employees have incredible opportunities to work in helping organizations securely transform their IT Infrastructure to meet the changing business cultures. We help government agencies transform their IT infrastructure using a solutions-driven approach that focuses on business outcomes rather than activities and tasks. This results in reduced capital requirements; lower and predictable operating costs; better alignment with business objectives; and reduced risk.

Our people make us who we are. We believe that to be a good partner for our clients we must have a solid team dynamic. We place emphasis on personal growth and learning new skills.

We are seeking a highly motivated, customer-oriented  ServiceNow Systems  Engineer   to join our team. This role focuses on configuring workflows, managing integrations, and ensuring the platform meets enterprise IT service management needs.

To be considered for this position, US Citizenship and an active Secret security clearance is required. This is a funded position and is contingent upon verification of a security clearance prior to starting with Cloudshape.

Primary Duties Include but Are Not Limited To :

Design, configure, and maintain ServiceNow modules, including ITSM, ITOM, and custom applications.

Develop and manage workflows, forms, and dashboards to optimize IT service processes.

Integrate ServiceNow with other enterprise systems and cloud platforms.

Troubleshoot, monitor, and optimize platform performance and reliability.

Collaborate with IT, security, and business teams to implement best practices and compliance requirements.

Automate routine tasks using scripting, APIs, and ServiceNow development tools.

Provide guidance and mentoring to junior engineers on ServiceNow administration and development

Basic Qualifications :

• Bachelor's degree in a technical discipline or 4 years of experience in lieu of a degree
• 5 - 8 years of experience
• An ability to work independently, multi-task, and communicate effectively will be required for this role.
• US Citizen with an active Secret security clearance
• Strong knowledge of IT service management processes and ServiceNow modules.
• Experience with integrations, APIs, and scripting within ServiceNow.
• Excellent troubleshooting, problem-solving, and communication skills.

Cloudshape is committed to employee growth through learning, training, advancement, and rewards. We offer a full range of benefits that includes :

Cloudshape is proud to be an Equal Opportunity / Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or to perform the essential functions of the job, please contact Fedelza.Lake@cloud-shape.com. U.S. Citizenship is required for most positions.

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