Software Engineer - Device Automation

In #CiscoIT on the Device Experience Automation team, we have a unique opportunity : we actually get to use the technology we create. We are innovators who drive innovation to propel business transformation while maintaining operational excellence. We are accelerators that accelerate digital solutions to generate cost savings & productivity gains for enterprise success. We are transformers, and as customer zero, we transform the customer experience by being our own customer first. With agility, quality, and security, we continuously deliver business outcomes.

Your Impact

We are looking for an individual with a proven track record of success in delivering complex cross functional projects and solutions with a passion for technology, automation, user experience and problem solving. As a Software Engineer in Device Experience, you will collaborate across the Business Units, Engineering, and cross-functional teams to analyze, design and support the implementation of end-to-end solutions that enables the best-in-class workforce experiences. You will contribute to the design, development, and maintenance of the Device Automation platform within our organization. This role requires extensive knowledge in software development and system administration. The successful candidate will ensure the optimal performance of our ServiceNow platform, enabling us to streamline our operations and provide better service to our clients.

Responsibilities

Development and roll-out of modules and applications such as ServiceNow.

Collaborate with various internal teams to understand business needs and translate them into functional and non-functional requirements.

Perform system and integration testing with sample and live data.

Monitor health, usage, and overall compliance of the ServiceNow platform.

Develop software solutions and ServiceNow applications based on business needs.

Create and manage scripts and workflows within ServiceNow.

Maintain up-to-date knowledge of ServiceNow capabilities and features.

Work closely with IT project management team to deliver solutions on time and within budget.

Strong communication and interpersonal skills.

Minimum Qualifications

Bachelor's degree in computer science with 5+ years of professional experience or master's degree in computer science with 3+ years of professional experience or equivalent experience

Object Oriented Programming experience with languages such as Python, JavaScript etc.

Experience with REST APIs or other relevant web technologies such as JSON, HTML etc.

Preferred Qualifications

Understanding of IT Asset Lifecycle Management

Proficient in data modeling, data architecture, as well as data structures

Certifications in ServiceNow Application Development, System Administration, or Implementation Specialist are a plus.

Familiarity with Agile and Scrum methodologies.

Exposure to working with Artificial Intelligence models.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.