Desktop Support Technician II

Title - Desktop Support Technician

Location - Schenectady, NY

Duration - 6 month contract-to-hire

Hours - Monday through Friday 8 AM to 5 PM

Pay Rate - $25 / hr

Responsibilities -

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Network connection issues, track network connections back to network switches.
• Escalates problems and issues to a higher level of support if unable to resolve.
• Represents the company in a professional and businesslike manner and communicates effectively with customers and associates.
• Interacts with customers, responding to routine technical questions or request for information
• Hardware repair, troubleshooting of hardware and software images, IMAC tasks

Qualifications -

Kindly share your resume with answers :

Q1. How many years of desktop support experience do you have?

Q2. Are you A+ certified?

Q3. For submission, client needs MM / DD of Birth a- kindly share.

Q4 : WE have 2 location for work A-1 Research Circle, Niskayuna NY and B - 1 River Road, Schenectady NY - which location you wants to work