Director Team Resources Shared Services - 123267

Director Team Resources Shared Services

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Director Team Resources Shared Services Summary :

• Responsible for developing, leading and managing the TR Shared Services team, fostering a culture of high performance and customer service.
• Oversees the delivery of TR shared services (i.e., benefits administration, HRIS management, employee onboarding / offboarding and employee records management) across the organization through a centralized shared services model.
• Ensures efficient and effective management of the TR shared services center and associated operations.
• In coordination with the appropriate TR department leadership, supports the front-line administration of benefits, compensation, HRIS, team member inquiries, and compliance and other TR processes as appropriate.
• Collaborates with TR Business Partners, Centers of Excellence and other key stakeholders to ensure alignment and integration of TR services with broader TR strategy.
• Leads the evaluation, selection and implementation of TR Technology solutions to automate and streamline TR shared services processes.
• Drives service excellence, process improvement, and automation to enhance team member experience and support organizational goals.
• Develops and implements a tiered service delivery model that leverages team member and manager self-service, a customer service center, escalated issue resolution, Centers of Excellence and integration with TR resources aligned to various business units.
• Standardizes processes and implements best practices to ensure efficient, accurate and compliant TR service delivery.
• Monitors and analyzes service metrics, identify areas of improvement and drive initiatives to enhance service quality and operational efficiency.

Minimum Qualifications :

Required Experience :

Location : Clearwater, Florida

Status : Full Time, Exempt : Yes

Shift Hours : 8 : 00AM - 5 : 00PM

Equal Opportunity Employer Veterans / Disabled