Technical Training Manager
iFIT's vision is to create the world's most holistic health and fitness platform, integrating all elements of healthphysical fitness, mental health, nutrition, and active recoveryinto a seamless interactive experience. We develop proprietary software and hardware that learns and adjusts to the habits of each person, delivering immersive content that guides them on their individual fitness journey.
We are currently seeking an experienced and dynamic Technical Training Manager to join our team.
Role Commitments :
- Lead the strategy, design, and execution of training programs across residential and commercial fitness service operations
- Design and deliver enablement content for internal support agents, BPOs, 3rd-party service technicians, installers, and distributors
- Own the training lifecycle for product rollouts, process updates, and service transitions
- Translate complex technical topics into engaging, effective learning experiences through multiple modalities
Essential Duties And Responsibilities :
Training Leadership & Delivery :
Develop and implement training programs for in-house agents, BPO partners, and third-party vendorsEnable technical field teams with detailed diagnostics, parts replacement, and repair contentDrive consistent onboarding and certification experiences for distributors and installersDeliver training through a blended learning approach including LMS modules, hands-on workshops, ride-alongs, and remote sessionsInstructional Design & Content Development :
Create and maintain technical documentation, onboarding guides, certification paths, and video walkthroughsEnsure all materials are aligned with up-to-date product specifications, warranty policies, and service proceduresTailor content to residential vs. commercial products and varied customer segmentsDistributor & Installer Enablement :
Manage onboarding and certification for partners, ensuring adherence to setup standards, safety protocols, and brand requirementsCollaborate with Field Ops and Product teams to scale training for new market launchesProgram Management & Execution :
Lead cross-functional training initiatives tied to product rollouts and service model changesTrack program performance through key metrics (completion rates, knowledge assessments, performance impact)Oversee logistics for training events, field shadowing, and technical simulationsCross-functional Collaboration & Stakeholder Engagement :
Partner with Product, Engineering, Customer Experience, and Field Service teams to align training with operational needsAct as a global liaison for BPO partners and international accountsCollect learner and field feedback to drive continuous improvementTeam Participation & Standards :
Actively engage in remote team meetings (on-camera required)Maintain documentation and version control for training contentUphold iFIT brand and service standards in all training materials