Technical Account Manager / Systems Support Engineer

At TTx, we believe that people matter . We deliver best-in-class IT solutions and services with a customer-first mindset, rooted in our core values and wondering on the client's behalf. As one of Northeast Ohio's premiere IT companies, we're looking for people who want to take ownership, build trust, and create meaningful impact for the customers we serve.

We're seeking a Technical Account Manager (TAM) to serve as a dedicated IT engineer for one of our valued clients. In this role, you'll be the bridge between people and technology -liaising directly with client leadership, end-users, TTx support engineers, and outside IT providers.

Think of yourself as both engineer and advocate :

• You'll troubleshoot and resolve technical issues.
• You'll ensure systems are healthy, secure, and aligned with best practices.
• And most importantly, you'll build trusted relationships by communicating openly, acting quickly, and driving results.

This is not a "heads down" IT job-it's a client-facing role where technical skill, communication, and ownership come together.

Specific Responsibilities include but are not limited to :

Support & Service Delivery

Documentation & Standards

Communication & Advocacy

Continuous Improvement & Leadership

Characteristics and Skills for Success :

Why TTx?

Join us at TTx and help us become our clients' most trusted partner-period.