Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Dallas, GA, US
Associate Team Leader

Associate Team Leader

H&R Block • Dallas, GA, US
26 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Create a job alert for this search

    Associate Team Leader • Dallas, GA, US

    Related jobs
    LEAD SALES ASSOCIATE-PT in DALLAS, GA S13652

    LEAD SALES ASSOCIATE-PT in DALLAS, GA S13652

    Dollar General • Dallas, GA, US
    Full-time
    Job Opportunity at Dollar General.Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time.Function as a cashier and / or stocke...Show more
    Last updated: 30+ days ago • Promoted
    Part Time (30 Hours) Associate Banker (New Build), Dallas Acworth and Cedarcrest, Dallas GA

    Part Time (30 Hours) Associate Banker (New Build), Dallas Acworth and Cedarcrest, Dallas GA

    JPMorgan Chase • Dallas, GA, US
    Part-time
    At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right t...Show more
    Last updated: 18 days ago • Promoted
    Shift Leader

    Shift Leader

    Pizza Hut • ROCKMART, GA, US
    Full-time
    Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut’s master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee...Show more
    Last updated: 30+ days ago
    Mobile Associate, Store-in-Store - Retail Sales

    Mobile Associate, Store-in-Store - Retail Sales

    T-Mobile USA, Inc. • Dallas, GA, United States
    Full-time +1
    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation pack...Show more
    Last updated: 18 days ago • Promoted
    Shopper Team Member

    Shopper Team Member

    Amazon • Aragon, GA
    Full-time
    Job Title : Shopper Team Member Employer : Amazon.As a Shopper Team Member at Amazon, you will be responsible for shopping and preparing customer orders for delivery. You will use your knowledge of th...Show more
    Last updated: 26 days ago • Promoted
    3rd Shift Team Member

    3rd Shift Team Member

    Chick-fil-A • Rome, GA, United States
    Full-time
    Benefits Entry pay varies with availability Every employee earns a 10¢ / hr raise every other month, and will continue to earn those raises until the cap of $17. Performance evaluations 2x a year of...Show more
    Last updated: 5 days ago • Promoted
    Service Team

    Service Team

    Panda Restaurant Group • Rome, GA, US
    Full-time
    Join us as a Service Team Associate.We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportive work...Show more
    Last updated: 30+ days ago
    Team Member

    Team Member

    Bojangles • Rockmart, GA, US
    Full-time +1
    Our Team Members are comfortable serving and interacting with our loyal customers.If you are energetic, outgoing, friendly, and passionate about serving high-quality food and providing great custom...Show more
    Last updated: 30+ days ago
    Store Associate Year-Round

    Store Associate Year-Round

    Georgia Staffing • Carrollton, GA, US
    Part-time +1
    Join the #HamFam! If you're looking for a part time job, a seasonal position or a new gig, HoneyBaked could be for you.Our schedules are perfect for students, teachers, retirees really, anyone w...Show more
    Last updated: 30+ days ago • Promoted
    PT Perishable Associate

    PT Perishable Associate

    Food Lion • Adairsville, GA, US
    Full-time
    Category / Area of Expertise : Retail Operations.Address : USA-GA-Adairsville-7409 Adairsville Hwy Store Code : Store 01696 Market (7228723) Food Lion has been providing an easy, fresh and affordable sh...Show more
    Last updated: 30+ days ago • Promoted
    Amazon Sortation Associate

    Amazon Sortation Associate

    TradeJobsWorkforce • 30157 Dallas, GA, US
    Full-time
    An exciting opportunity awaits for a Amazon Sortation Associate to perform daily responsibilities with dedication.Ensure compliance with company and safety standards. Provide excellent interactions ...Show more
    Last updated: 30+ days ago • Promoted
    Marketing Team Lead

    Marketing Team Lead

    Tidewater Consulting • Villa Rica, GA, US
    Full-time
    Quick Apply
    Tidewater specializes in the development of cutting-edge marketing campaigns, allowing us to safely generate revenue and extend company outreach for clients nationwide. Our Business Development team...Show more
    Last updated: 30+ days ago