IT Service Delivery Specialist

Job Description

Infosys is seeking an IT Service Delivery Specialist who has experience in troubleshooting desktop / laptop issues. Provide advanced onsite IT support for end-user devices and infrastructure, including hands-on assistance in data center environments. Ensure high availability of IT services through proactive maintenance, incident resolution, and collaboration with global IT teams.

Required Qualifications :

• Candidate must be located within commuting distance of Charlottesville Virginia or be willing to relocate to the area. This position may require travel in the US.
• Bachelor's degree or foreign equivalent required. Will also consider three year of relevant work experience in lieu of every year of education.
• At least 6 months of Information Technology experience.
• At least 6 months of experience supporting EUC devices in IT Infrastructure function.
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.)
• Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable / SFP removal / insert, cable replacement, racking / stacking, etc."
• Detailed Description of project / Requirement Description
• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware / software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network / Server / application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting / movement
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage / compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications :

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits :

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Skillset

Domain Network Data networking storage & data center technologies, Technology Backup Administration Backup Technologies, Technology Infrastructure-Contact Center end user computing and services, site support and executive support, Technology Mac - Administration MAC OS Support, casper

EEO / About Us

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability.