Fire Communications Dispatcher

Emergency Dispatcher

Employees in this class work under general supervision and, within a framework of established procedures, are expected to perform duties which involve receiving incoming emergency and non-emergency calls for fire and medical assistance and dispatching necessary units using a computer aided dispatch (CAD) system and 800 Mhz radio system.

The following are duties considered essential for this job classification.

• Receives 9-1-1 emergency and non emergency requests for fire protection, medical aid, or patrol related services.
• Obtains necessary and relevant information from a reporting party and inputs same into the CAD system for processing of the call.
• Evaluates and prioritizes calls for services and dispatches appropriate personnel and equipment.
• Using a computer aided dispatch (CAD) system, monitors and updates fire, ambulance, and patrol unit location and status in order to coordinate emergency field operations.
• Using the RCS 800 Mhz radio system, monitors several fire command and patrol channels, transmits vital response and scene information to field units, and processes field requests for resources or information.
• Maintains and updates reference books and CAD logs in the Communications Center and performs other clerical duties as assigned.

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge would be :

Knowledge of :

Ability to :

Must successfully pass an extensive background investigation including physical and psychological examinations.

The physical and mental demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.

NCDJPA is committed to providing equal employment opportunities to all employees and applicants, without regard to any protected status in accordance with applicable local, state, and federal law.