Senior Manager, Global Support Enablement

Senior Manager, Global Support Enablement

We're looking for an experienced and strategic Senior Manager, Global Support Enablement to lead and scale our third-party Certified Service Provider Program. Reporting to the Sr. Director, Global Services & Support, you will be the owner of the end-to-end program, from strategy and development to global execution.

You will lead the strategy to enable a global network of customers and partners to perform service and support on our global fleet of robotics. You will identify and onboard new strategic partners, drive operational excellence, and align our global partner network with our core business objectives and customer needs. If you are passionate about building and scaling high-performing global ecosystems, this is the role for you.

Key Responsibilities

Strategy & Program Leadership

• Define and execute the vision and roadmap for our third-party service provider program, from initial partner vetting and selection to onboarding, training, and ongoing performance management.
• Develop global standards, SLAs, and compliance frameworks to ensure a consistent and high-quality service experience across all regions.

Partner Relationship Management

Operational Excellence & Performance Management

Global Expansion & Commercial Strategy

Qualifications

Experience

Skills

Preferred