Mothership Operations Specialist

Job Description

Job Description

Our Snooze story

At Snooze, we do breakfast, but different. From Benedicts to Bloodys— and everything in between—we’re always looking to turn your morning upside down (in the best way possible). But our impact goes beyond the plate. With every meal we serve, we’re dedicated to bettering both our communities and our planet. Through Snooze Approved sourcing, we prioritize clean, responsibly sourced ingredients—including cage-free eggs, respect for animal welfare, and no added hormones or antibiotics. We’ve also given back over $1M to our local communities and remain committed to reducing waste through recycling and composting efforts in over half of our restaurants. Our commitment to making the world a brighter place extends to our people—our Snoozers! From the moment you step into our restaurants, we strive to create a safe, welcoming, and transformative workplace where you can bring your best self every day. We know that, just like pancakes, our people are better with passion, purpose, and pride. Will you join us?

What does your role bring to the table?

The Mothership Operations Specialist is critical to Snooze’s commitment to cultivating a workplace where Mothershippers (home office employees) feel comfortable, welcomed, productive, and successful in their daily work environment so they can best support our restaurant operations.  This is done by effectively managing our workspace, streamlining administrative procedures, establishing communication and connection amongst departments, and creating and assisting with team-building events and cultural engagement opportunities. In addition to supporting the needs of the Mothership, this role will also act as the administrative assistant to our Executive Team, supporting with scheduling, note taking, record keeping and supporting with communications.

The Mothership Office Operations Specialist  will be viewed as the expert in providing our Guests (Mothershippers, Snoozers, and vendors) with an exceptional level of service and support with all workplace needs.   The role will require an energetic professional who doesn’t mind wearing multiple hats, is used to handling a wide range of responsibilities, is extremely organized, self-motivated and enjoys the challenge of supporting an office of diverse individuals.  In addition to these needs, this role will also be responsible for bringing the Fun Factor, leading people celebrations, selecting our daily music jams, positively influencing the workplace energy and creating a well-rounded work environment that supports Snooze’s ultimate values- The Compass!

The Position specifics!

Taking on the role of Mothership Operations Specialist  isn’t just about bacon and pancakes. The responsibilities of this position include :

• Maintain a safe and secure working environment that feels comfortable, welcoming, productive and supportive for all
• Provide general support and hospitality to all visitors
• Performs customer service function by answering Mothership phone and responding accordingly
• Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the Mothership alongside the People Team
• Point person for maintenance, mailing, shipping, notary, copying, filing, supplies, equipment, and errands
• Maintain all Mothership communication, planning and events calendars
• Organize calendars and schedule meetings and appointments for Executive Leadership Team and Operations meetings
• Assist in the planning, organization, travel and details of Snooze Board Meetings and Regional Manager Meetings
• Ensure Mothership efficiency is maintained by carrying out the planning and execution of furniture layouts, equipment needs, office décor and administrative office systems
• Ensure Mothership is cleaned and maintained by establishing cleaning procedures and communicating with cleaning crew
• Serve as the primary liaison with building management, coordinating office-related needs such as maintenance requests, access issues, and facility updates to ensure smooth daily operations.
• Maintain Mothership sustainability programs by assisting with odd-item recycling, paper recycling, etc.
• Coordinate with IT department on all IT equipment needs
• Monitor and maintain office supplies inventory, review and approve office supply acquisitions and actively work to reduce overall office supply costs
• Maintain all food and beverage offerings in the Mothership, which includes, but not limited to, ordering monthly snack and beverage supply, providing food for all meetings hosted in Mothership, and working with Leadership Team to provide F&B support for team meetings
• Participate actively in the planning and execution of company events (Holiday party, GM meeting, Mothership Retreat, Leadership Team Meetings, Mothership Volunteer Events, etc.)
• Act as a liaison for the Snooze FunYuns Committee and actively participate in all events
• Acts as a champion of recognition for all Mothershippers by managing and leading multiple recognition programs, anniversaries and birthdays
• Execute the administrative tasks associated with the entire Life cycle of a new Mothershipper- on-boarding, desk set up, official welcome, training, off-boarding, etc.
• Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time
• Responsible for maintaining employment compliance posters and postings for Mothership
• Design and implement filing systems and ensure all document storage is secure and kept confidential
• Responsible for ensuring Mothership financial objectives are met
• Determine current workplace trends and provide consistent feedback on improving the work environment
• Additional roles and responsibilities required to meet the company’s goals and priorities

Is this role the right fit for you?

Let’s talk prerequisites! (Education, credentials, and experience)

Let’s get physical! (additional requirements)

The Nitty Gritty Details

Denver area base compensation range : $28 / hour - $38 / hour

The compensation range above represents the low and high end of the Snooze range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and / or necessary travel. The range listed is just one component of Snooze’s total compensation package for employees.

At Snooze, we encourage Snoozers and Guests to show up as their true, authentic selves – because everyone has a seat at our table. We celebrate individuality and encourage our Snoozers to be their best selves every day. As a result, Snooze is proud to be an Equal Opportunity Employer. In accordance with applicable federal, state, and local laws, it is the policy of Snooze to recognize the essential rights of all applicants and Snoozers as individuals and to recruit, hire and promote the best qualified person to do a particular job without regard to race, religion, sex, age, disability, national origin, or other protected classes. Our only consideration in selecting a person for a job is the person’s ability to perform the job in question.

The physical demands described are representative of those that must be met by a Snoozer to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship!  This description is proprietary and confidential to Snooze HoldCo Inc.