Customer Service Representative - Senior

Job Description

Job Description

Salary : $19.00 - 22.54 DOE

Customer Service Representative Senior

Are you a seasoned customer service professional ready to lead by example? In this role, youll manage advanced responsibilities such as opening and closing accounts, resolving fraud disputes, and mentoring junior team members. This role is perfect for individuals with strong banking knowledge and a passion for delivering exceptional service.As a CSR at Viking Bank, youll be the friendly face our customers trust, helping them navigate their financial needs with care, accuracy, and a personal touch.

How Youll Make a Difference The Viking Way

• Lead with experience and confidence

Youll handle a wide range of advanced transactionsfrom opening complex accounts to managing trust and estate accountswith accuracy, professionalism, and a deep understanding of customer needs.

Youll support and mentor junior team members, share knowledge, and help maintain high service standards across the branch.

Youll assist with fraud disputes, overdraft decisions, and account researchalways providing clear, empathetic guidance.

Youll manage vault transactions, maintain accurate documentation, and support compliance by following all policies and procedures.

Youll identify opportunities to cross-sell products and services, including credit cards and retirement accountshelping customers plan for the future.

Youll maintain detailed records, follow up with customers, and ensure every interaction reflects Viking Banks commitment to community and service.

Join us and be part of a team thats truly Invested in your Journey!

What We Offer :

Viking Bank is an Equal Opportunity Employer.

Were committed to a workplace where everyones journey matters.