Director, Clinical Support Services

Director of Clinical Support Services

Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged : To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description :

The Director of Clinical Support Services will support the development and management of teams in the areas of centralized triage, care coordination, transitional care, and scheduling supportive services, to ensure the optimal experience for patients. The Director of Clinical Support Services will lead the teams' initiatives to support the organizational goals for overall care and communication delivery. This leader will also be responsible for business development and establishing / maintaining positive working relationships within the community of referring providers, hospitals, and other external partnerships.

Essential Functions :

• Leads management team and team members to support organization goals through a collaborative, cross-departmental environment to support patient care.
• Evaluates performance and recommends candidates for hire, merit increases, promotions, and disciplinary actions.
• Ensures that all business functions are operative and that all processes are effectively and efficiently in place.
• Works in collaboration with the Enterprise Project team to identify and implement process improvement changes.
• Establishes team goals in conjunction with Executive Leadership team to ensure alignment with organizational goals.
• Maximizes opportunities to manage operating costs and participate in the annual budget process.
• Contributes to the writing and revision of company policies, procedures, job descriptions and competencies etc.
• Maintains an active and / or leadership role in organizational projects and initiatives to ensure successful implementation and integration within team.
• Creates and maintains an environment of trust, integrity, open communication, teamwork and respect.
• Works collaboratively with external vendors and partners within the community.
• Oversight of payroll for direct reports and annual performance reviews.
• Responsible for mentoring, coaching and development of direct reports.
• Reviews and analyzes patient satisfaction data to develop action plans for improvement.
• Responsible for the development, implementation and review of workflow processes, protocols, policies, and / or procedures.
• Assist in the continuous improvement process, working with organizational leadership team members to recognize areas of excellence and areas of opportunity.
• Works in direct collaboration with the Executive Leadership team to evaluate effectiveness of team productivity by measuring, reporting and maintaining essential data / databases on established key performance indicators, benchmarks and metrics.
• Supervises assigned staff / teams assuring compliance with HR policies and accountability to achieving department / individual goals / duties.
• Routinely rounds and collaborates within the clinics, engaging with physician leadership, clinic leadership, and onsite providers to maintain strong connections and alignment across teams and roles.
• Maintains an open-door policy, ensuring timely and constructive responses to feedback from both team members and providers.
• Perform duties in accordance with Tennessee Oncology values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Knowledge, Skills & Abilities :

Education & Experience :

Physical Requirements :